Kara McNair
El Cajon
Summary
I am a dependable and successful server who provides fast, high-quality customer service to guests in restaurant settings. I'm also an adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Rustic Root
01.2025 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Richard Walker's
08.2023 - 05.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
FOH Manager
Red Lobster Restaurant
06.2022 - 02.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Resolved guests complaints while maintaining positive customer environment.
Education
High School Diploma -
Horizon High School
San Diego, CASkills
- Multitasking and organization
- Strong work ethic
- Guest engagement
- POS operation
- Dining customer service
- Menu memorization
Certification
- Food Handlers License
- RBS
Timeline
Server
Rustic Root
01.2025 - Current
Assistant Manager
Richard Walker's
08.2023 - 05.2024
FOH Manager
Red Lobster Restaurant
06.2022 - 02.2023
High School Diploma -
Horizon High School
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