Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Kara MacRobbie
Medical Office Assistant
Regina,SK
Summary
Overview
14
years of professional experience
1
year of post-secondary education
Work History
Saskatchewan Health AuthorityRegina, SK
Medical Office Assistant
04.2018 - Current
Job overview
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Booked medical appointments for various medical imaging appointments
- Trained new hirers and drafted work standards and instruction manuals
- Helped to implement new computer programs
- Digitized old records
- Transcribed dictated reports
- Organized patient charts
- Looked at previous patient history to determine what tests and blood work were needed
- Medical screening with patients to ensure safety prior to contrast dye and imaging
WestJet AirlinesRegina, SK
Operations Lead
10.2018 - 02.2021
Job overview
- Managed and allocated staff and material resources to meet production goals.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
- Planned operations and activities, and led projects.
- Oversaw problem resolution to address barriers to operational efficiency.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Soma Salon And Spa Regina , Saskatchewan
Inventory Clerk
02.2017 - 03.2018
Job overview
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained inventory count, tracked usage, and documented variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Radiology Associates Of ReginaRegina, SK
Medical Receptionist
12.2009 - 12.2016
Job overview
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
Education
WestJet CampusCalgary, AB
CSA, BSA, OPs from Aviation Business Administration
10.2018 - 12.2019
University Overview
Skills
Insurance billing procedures
undefinedTimeline
Operations Lead
WestJet Airlines
10.2018 - 02.2021
WestJet Campus
CSA, BSA, OPs from Aviation Business Administration
10.2018 - 12.2019
Medical Office Assistant
Saskatchewan Health Authority
04.2018 - Current
Inventory Clerk
Soma Salon And Spa
02.2017 - 03.2018
Medical Receptionist
Radiology Associates Of Regina
12.2009 - 12.2016
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