Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kara Jephson

Glace Bay,NS

Summary

Dedicated and accomplished HR Training Specialist and Staffing Professional with 6+ years of expertise in creating positive workplace cultures and designing impactful training programs. Known for exceptional interpersonal skills, adaptability, and a strong work ethic. Committed to empowering others and fostering growth.

Overview

15
15
years of professional experience

Work History

Training Specialist

TrueBlue Inc
09.2021 - Current
  • Serve as a pivotal liaison between internal clients, the Work Force Development Team, and Learning & Development Team, facilitating efficient resolution of training-related queries and issues.
  • Spearhead employee growth through strategic identification and execution of personalized learning plans, concurrently emphasizing culture and engagement enhancements.
  • Provide timely, accurate, and comprehensive information to employees via both phone and email, ensuring their smooth learning experience.
  • Collaborate cross-functionally with diverse individuals and departments to establish and maintain effective working relationships, driving synergy in training efforts.
  • Partner closely with the HR team to identify opportunities for augmenting culture and engagement, actively contributing to the organizational growth strategy.
  • Identify gaps in soft skills training through diligent feedback analysis and effectively collaborate on innovative solutions, thereby enhancing overall training efficacy.
  • Uphold strict confidentiality in handling sensitive data, complaints, and investigations, displaying excellent judgment and discretion

Branch Manager

PeopleReady, A TrueBlue Company
02.2021 - 09.2021
  • Demonstrated astute leadership as the overseer of daily branch operations, meticulously managing a dynamic team of branch staff.
  • Defined and communicated performance goals, expectations, and individual professional development plans, fostering a cohesive and goal-oriented team culture.
  • Implemented a robust branch sales strategy, showcasing adeptness in sourcing and nurturing new leads and skillfully managing existing customer accounts.
  • Streamlined operational processes to bolster efficiency and excellence across all facets of branch operations, resulting in improved overall performance.
  • Resolved complaints, disputes, and grievances with a balanced approach, ensuring constructive resolutions and maintaining positive client relationships.
  • Managed workers compensation claims while prioritizing employee safety, actively contributing to the creation of a secure and conducive workplace.
  • Strategically governed branch profit and loss (P&L), aptly utilizing financial insights to guide tactical decisions that led to consistent goal attainment.

Administrative Assistant

Jet Ice Ltd.
06.2015 - 11.2017
  • Directed customer communication to appropriate department personnel, ensuring efficient problem resolution and enhancing customer satisfaction
  • Managed staff scheduling, optimizing resource allocation to provide optimal coverage and service during operational hours
  • Acted as liaison between internal teams and external stakeholders, providing regular updates on project status and performance reports
  • Supported management team with administrative tasks, demonstrating strong organizational skills and attention to detail
  • Facilitated the smooth flow of information by efficiently routing inquiries and correspondence to relevant departments

Executive Assistant

SK Braly Machinery Inc
01.2009 - 04.2015
  • Managed all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence.
  • Filed and organized important documents, such as reports, meeting notes, emails, and letters, ensuring efficient retrieval and reference.
  • Maintained the executive's calendar, meticulously scheduling events, rescheduling appointments, and providing daily briefings on upcoming commitments.
  • Acted as the primary gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers of the executive, ensuring smooth communication flow.
  • Organized and prioritized important information and documents both physically and electronically, contributing to the executive's productivity and decision-making.
  • Handled sensitive and confidential information with the utmost discretion and maintained a high degree of professionalism in dealing with sensitive matters

Education

High School Diploma -

Richview Collegiate Institute
Etobicoke, ON

Human Resource Management

Durham College
Oshawa, ON

Skills

  • Effective communication and influence skills
  • Strong interpersonal skills
  • Adaptability and flexibility
  • Leadership and team management
  • Problem-solving and critical thinking
  • Relationship building and networking
  • Cultural intelligence
  • Customer service excellence
  • Project Management
  • Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint)

Accomplishments

  • Outstanding performance rating in 2018, 2019, and 2020, 2021, 2022
  • Circle of Excellence Award Recipient. Staffing Specialist of the Year in 2018 and 2019
  • Field Advisory Board Member (PeopleReady) in 2019, 2020, and 2021
  • Global Mentorship Program Participant and Admin Team member
  • Employee Resource Group Involvement, including Women Empowered Council Member and Biography sub-committee co-chair, Groundworks Volunteer Council Member, Culture Committee (PeopleReady) Canadian Representation
  • Achieved 48% growth in PeopleReady branch sales within three months of becoming Branch Manager
  • Completed Human Resource Management Principles Course and Performance Management through Training and Development course via Durham College

Timeline

Training Specialist

TrueBlue Inc
09.2021 - Current

Branch Manager

PeopleReady, A TrueBlue Company
02.2021 - 09.2021

Administrative Assistant

Jet Ice Ltd.
06.2015 - 11.2017

Executive Assistant

SK Braly Machinery Inc
01.2009 - 04.2015

High School Diploma -

Richview Collegiate Institute

Human Resource Management

Durham College

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Kara Jephson