Kara Henschel
Los Angeles
Summary
Extroverted and seasoned clinic manager with a passion for providing tailored services and experiences for clients in the health and wellness space. Client success philosophy rooted in hospitality and a belief that clients return to businesses where they feel taken care of and advocated for. High attention to detail and strong leadership skills. Proven ability to increase retention by anticipating client needs via KPI analysis, conducting ad-hoc client pulse checks, and forging genuine relationships with clientele.
Overview
9
9
years of professional experience
Work History
Clinic Manager
Skin Laundry
Los Angeles, CA
01.2023 - Current
- Analyzed customer success KPIs to propose and implement data-driven action plans that enhanced Skin Laundry client retention strategy
- Partner with District Manager in meeting and exceeding daily, weekly, and monthly revenue goals set for clinic experiences
- Established and maintained strong client relationships through individualized pulse checks and tailored client experiences
- Analyze customer success KPIs and propose/implement data-driven action plans to improve existing Skin Laundry client retention strategy
Customer Engagement Specialist
Markey, Ltd
Los Angeles, CA
04.2022 - 01.2023
- Primary driver of customer engagement at conference activation sites
- Canvassed conference floor, directing potential clients to key product demonstrations
- Engaged attendees through cold outreach, introducing them to product features and benefits
General Manager
Shape House
Los Angeles, CA
07.2017 - 04.2020
- Crafted and developed a team of 15 associates, consistently achieving the highest sales and guest satisfaction scores of any location in the company
- Cultivated partnerships with local businesses, providing employee incentives that enhanced customer flow
- Managed the acquisition, promotion, and termination processes for associates.
- Developed key relationships with local businesses, offering incentives to their employees to boost business
- Addressed any guest concerns, going above and beyond to ensure their satisfaction
Wellness Operations Specialist
Shape House
Los Angeles, CA
04.2017 - 07.2017
- Acted as a client resource in guests' wellness pursuits.
- Prepared for guests' arrival by reviewing personal preferences in order to provide a tailored hospitality experience
- Reviewed personal preferences to create a customized hospitality experience for guests
- Coordinated service timing among staff to ensure all guests received timely assistance.
Education
Communications
Western Oregon University
Monmouth, ORSkills
- Expert knowledge of Mindbody and Zenoti spa management software
- Excellent organizational and presentation abilities
- Ability to both delegate and receive work in the interest of project completion
- Strong written and oral communication skills
- Proficient in Windows, macOS, and iOS
- Comfortable working with standard business software (Microsoft Office Suite, iWork, Google Docs, etc)
- Thrives in a team setting
- 10 years of improv/acting/voiceover training at, UCB, The Second City and Liberators Theater
Timeline
Clinic Manager
Skin Laundry
01.2023 - Current
Customer Engagement Specialist
Markey, Ltd
04.2022 - 01.2023
General Manager
Shape House
07.2017 - 04.2020
Wellness Operations Specialist
Shape House
04.2017 - 07.2017
Communications
Western Oregon University