Kara Grad
High River
Summary
Dynamic Retail Store Manager with a proven track record at Ginger Laurier, enhancing customer satisfaction and streamlining inventory control. Expert in customer service and sales leadership, demonstrated through exceptional team coaching and customer engagement. Adaptable and dependable, with a flair for visual merchandising and a commitment to professional excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Ginger Laurier
03.2015 - 03.2019
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Sales Associate
Williams-Sonoma
07.2013 - 03.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Certificate - Business Marketing
Southern Alberta Institute of Technology
Calgary, AB05-1992
Skills
- Customer service
- Team work
- Multitasking
- Highly motivated
- Cash handling
- Sales leadership
- Customer engagement
- Friendly and outgoing
Certification
Advanced Micro Current Technician
January 2020
Timeline
Retail Store Manager
Ginger Laurier
03.2015 - 03.2019
Retail Sales Associate
Williams-Sonoma
07.2013 - 03.2015
Certificate - Business Marketing
Southern Alberta Institute of Technology
Similar Profiles
Yamika NkhomaYamika Nkhoma
Database Designer(Academic Project) at Wilfrid Laurier UniversityDatabase Designer(Academic Project) at Wilfrid Laurier University
Linda Peters WaissiLinda Peters Waissi
Math Teacher at Sir Wilfrid Laurier School BoardMath Teacher at Sir Wilfrid Laurier School Board
Thulasi Thiruvallur MadanagopalThulasi Thiruvallur Madanagopal
Research Scientist at Wilfrid Laurier UniversityResearch Scientist at Wilfrid Laurier University