Kara Deters

As a Technical Training Coordinator I am responsible for ensuring efficient scheduling of training for the Tech Ops team.

Responsibilities include:

• accurate and timely tracking of AME licenses and ACA's to ensure their compliance with CARs
• assistance with scheduling and planning training based on training Matrix and in support of WestJet's AMO
• working in TRAX to enter accurate training records and monitor licenses as well as issue and/or suspend skills
• processing ACA and company authorities for both domestic and international contractors as well as identifying non-compliance to suspend or revoke ACA's as required
• ensure instructors, classrooms & equipment are available and booked appropriately for scheduled courses
• responsible for control of travel and budgetary expenses

As a Coffee Specialist I was responsible for achieving personal and common sales and service level targets through identifying and fulfilling the needs of our clientele. Specific responsibilities included:

• Management of inventories, stock, and cash
• Daily activation and management of customer records using Nessoft database to promote brand loyalty
• On the job coaching including daily learning modules to maintain the best level of information and service

• Beginning as a sales associate, I quickly moved into a management role where I continue to manage and coach a team of 20+ personnel. Responsibilities included:
• Operational and financial management
• Personnel and target planning generated and maintained using Quinyx management and scheduling software
• Coaching and team development for all personnel
• Evaluation and coaching meetings
• Motivating and driving the daily sales of the team
• Planning of monthly promotions and achieving weekly challenges/goals

• I was a successful primary makeup artist and owner of my own company until moving to Holland in 2013
• My passion for providing experienced and personalized advice allowed me to grow my clientele through positive feedback from other clients.
• Booking and scheduling clients
• Billing, payments for secondary artists and supply purchasing

• Brand Sales Lead and special event makeup artist
• Motivating and supporting a cosmetic sales team to attain and exceed sales targets
• Scheduling and order management

• Promotion to counter manager as a top sales and service expert
• Coach sales team to create exceptional sales experiences for clients
• Recognized with a provincial award for outstanding service (COSA)

• Sales representative responsible for serving Calgary and Southern Alberta
• Marketing and networking to ensure market share growth in a highly competitive industry
• Monitoring targets and promotions
• Managing reports and customer profiles