Kara Abbott

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Provided excellent customer service to create positive experiences and build patient trust.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Helped patients complete necessary medical forms and documentation.
• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Helped patients complete necessary medical forms and documentation.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
• Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
• Laid out potential payment plans for patients.