Kapriana Brooks
Edmonton
Summary
Experienced leader and collaborative team player in fast-paced environments, with a proven track record of improving customer satisfaction and optimizing operations. Proficient in various computer applications, with a strong commitment to continuous learning. Consistently contributes to achieving organizational goals and building community relationships. Demonstrates reliability, empathy, and effective leadership skills.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2021 - Current
- Listened and empathized with customer complaints and offered thoughtful solutions to maintain customer satisfaction.
- Significantly contributed in guiding my team towards the accomplishment of our company's goal of the highest customer connection rating in our district.
- Ensured smooth operations during peak hours with as many as 100+ orders per 30 minutes by effectively managing resources and staff allocation.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Family Babysitter
Alicia and Adam Regli
05.2018 - 10.2023
- Developed strong bonds with families, resulting in a long-term relationship turned into friendship.
- Maintained open communication lines with parents regarding their child's progress, needs, and concerns.
- Assisted with meal preparation and light housekeeping to support family with additional chores.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Lead Budtender
Small Town Buds
10.2018 - 08.2020
- Stayed up-to-date on industry trends and fast-changing regulations, enabling informed recommendations to both customers and management.
- Participated in community outreach events representing the dispensary positively within local communities such as delivering free Thanksgiving dinners to families in need.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
Shift Supervisor
Starbucks
01.2012 - 10.2018
- Initially employed as a barista, I demonstrated strong work ethic and quickly advanced to the role of shift supervisor in recognition of my dedication and performance.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Certificate - Google Data Analytics
Coursera
08-2024
Skills
- Time management
- Customer service expertise
- Reliability
- Passionate about expanding my skill set and adapting to new challenges
- Computer skills
- Documentation and recordkeeping
Languages
English
Interests
- Video Gaming
- Digital Art and Animation
- Avid Reader
- Organizing large amounts of data in a concise manner
Timeline
Shift Supervisor
Starbucks
08.2021 - Current
Lead Budtender
Small Town Buds
10.2018 - 08.2020
Family Babysitter
Alicia and Adam Regli
05.2018 - 10.2023
Shift Supervisor
Starbucks
01.2012 - 10.2018
Certificate - Google Data Analytics
Coursera
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