Kapil Sharma
Ottawa,ON
Summary
Engineering Ops Director with a proven track record at CBRE - Amazon Account, showcasing exceptional leadership in driving continuous improvement and operational excellence. Spearheaded initiatives delivering $22.4M in cost savings, exemplifying expertise in reliability engineering and project management. Renowned for fostering team growth and leveraging data analytics, I excel in transforming challenges into impactful solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FM Engineering Ops Director
CBRE - Amazon Account
Ottawa - Remote, Ontario
10.2022 - Current
- Managing reliability engineering and CI programs across 275 Amazon facilities.
- Fostering safety and inclusion through protocols, risk assessments, and team compliance.
- Creating interview frameworks to assess and elevate reliability engineering knowledge organization-wide.
- Rolling out PdM programs, optimizing RAS sensor usage, and conducting awareness sessions across sites.
- Delivering $22.4M in CI cost savings in 2024, surpassing Amazon's target by 280%.
- Developing a Reliability Excellence Dashboard to track TCPA, MTTR, and MTBF, driving operational improvements.
- Organizing national summits to enhance reliability engineering understanding across the network.
- Increasing engagement in the 'Innovate and Elevate' program, fostering innovation and CI culture.
- Ensuring PRM budget discipline while collaborating on equipment efficiency projects.
- Leading impactful training programs for TAC, controls, and predictive maintenance, improving team expertise.
- Enhancing asset management by implementing industry best practices and CI project SOPs.
- Leading, coaching, and training 34+ engineers across 275 facilities, promoting best practices in reliability and CI.
- Spearheading Operational Excellence and CI programs, streamlining workflows and driving cost efficiency.
- Conducting system and budget analyses to improve cost efficiency and equipment output.
- Authoring technical reports and project proposals to support future initiatives.
- Building vendor relationships for cost-effective materials procurement.
- Organizing and leading Reliability Engineering Summits, providing training and mentorship.
- Holding weekly calls to share best practices, address challenges, and align on priorities.
- Developing strategic plans to align engineering goals with company objectives.
- Modeling data for key decision-making and streamlining internal processes.
- Designing and executing engineering projects that exceed expectations and increase revenue.
Reliability Program Manager
CBRE , Amazon Account
Ottawa, Canada
07.2021 - 09.2022
- Managed a multidisciplinary team of 14 professionals, including Predictive Maintenance (PdM) Subject Matter Experts (SMEs), CMMS specialists, Maintenance Planners/Schedulers, and Inventory Management specialists, driving the development and implementation of reliability improvement projects.
- Designed and implemented a comprehensive training program for PdM SMEs. Collaborated closely with the Senior Maintenance Manager and Learning Development team to track technician training progress and establish a skill matrix.
- Worked in partnership with Operations, Maintenance, and Quality departments to ensure all equipment met safety, quality, and regulatory standards, enhancing overall operational performance.
- Developed a robust reliability program, conducting failure analysis of components, and predictive modeling using data from Amazon's legacy sites in North America to identify areas for improvement.
- Created a Bill of Materials (BOM) Dashboard to address critical spare availability issues by leveraging Mean Time Between Failures (MTBF) and Mean Time To Failure (MTTF) data. Developed data management plans to collect, manage, and analyze operational data effectively.
- Collaborated with the Operations Engineering team to develop a prioritized asset criticality list and ensured quality standards were met during the installation and operation of new assets.
- Managed and monitored key performance indicators (KPIs), such as Overall Equipment Effectiveness (OEE), equipment health risk, critical backlog management, PM and PdM completion rates, technician training, safety compliance, and budget adherence, driving continuous improvement across operations.
- Prepared detailed ROI analyses for new reliability initiatives and developed presentations for senior leadership to enhance visibility of material management and operational standards.
- Conducted root cause analyses using CauseLink software to identify and resolve systemic equipment failure issues. Partnered with the Central Reliability team to implement permanent corrective actions, utilizing FMEA tools.
- Led projects aimed at improving inventory management and maintenance planning processes at Amazon's legacy sites, ensuring operational efficiency and resource optimization.
- Developed and implemented audits for the PdM program, store management, and lubrication initiatives. Assessed project scopes and defined testing requirements for programs at Ottawa and Montreal robotic sites, including oil analysis and condition monitoring.
- Oversaw the warranty program, ensuring compliance and effectiveness.
- Enhanced productivity and performance by developing CMMS strategies and maintenance planning, providing hands-on coaching to achieve company objectives.
- Provided strategic direction to mitigate backlog work order issues and ensure timely project completion.
- Initiated programs aligned with the organization's long-term goals, successfully recruiting and hiring skilled professionals to strengthen the team.
- Conducted weekly meetings with department heads to discuss challenges and opportunities for improvement. Served as a Safety Committee member, promoting a culture of safety within the organization.
Reliability Engineer and Material Coordinator
AV Terrace Bay - Pulp Mill
Terrace Bay, Canada
05.2019 - 06.2021
- Optimized and identified the Preventive Maintenance Program by analyzing equipment work order history, engineering, and operation feedback.
- Prepared ROI (Return on Investment) for executives to deliver better project scope.
- Prepared Repair program for Critical repairable assets based on MTTR data.
- Developed and led audit program for spare store, Lubrication program and PM/Pdm program.
- Developed and initiated preventative/predictive/condition-based monitoring program for critical assets.
- Defined operational and technical specifications and standards.
- Performed root cause analysis to determine Permanent corrective actions and reduce future failure percentage.
- Performed Failure mode effect analysis on critical asset to determine potential failure and find corrective actions.
- Analyzed and checked department's maintenance procedures and suggested effective methods.
- Ensured all critical reliability tasks are performed during short/ major shutdowns.
- Developed an innovative method for monitoring defective products that lead to better maintenance process and reduced failure rate
- Initiated a new method to conduct analysis on organization's manufacturing processes, equipment and components
- Collected and analyzed historic data to evaluate and identify current as well as future parameters which could help in cost reduction.
- Provided technical expertise on all matters of reliability engineering, assessment, and monitoring for all process equipment
- Implemented reliability improvement projects such as ultrasound technology & UE Ontrak System.
- Assisted operations with equipment troubleshooting.
- Prepared and presented various KPIs, pie charts, graphs, and reports to senior executives.
- Worked with maintenance & engineering team to develop processes that improve the reliability of the plant.
- Supervised a team of lubrication technicians, vibration analysts, NDT technicians, and HVAC technicians.
- Prepared PM and PDM routes for the mill.
- Prepared thickness testing route for pulp digesters.
- Led a used oil recycling project.
- Prepared reports, analyzed data, and provided recommendations for improving facility operations and resolving equipment-related issues.
- Implemented an oil analysis program and defined the route and frequency for critical assets such as turbines, critical pumps, critical hydraulic systems, and reducers/gearboxes.
- Ensured test results and action plans would be shared with responsible stakeholders.
- Monitored MTBF and MTTF for critical spares to reevaluate/correct min-max, lead time, and criticality.
- Worked on various projects, such as the rebuild of the water chiller, air handling units, turbine coupling, and critical hydraulics system throughout the facility.
- Led the "Identification and Optimization of Bleach Plant" task force to improve plant equipment reliability and process reliability by using DMAIC Six Sigma methodology.
- Recognized and awarded as Employee of the Year 2020 for outstanding performance and team contributions.
HVAC Control System Specialist
Barcold Controls Ltd, Ainsworth Company
Thunder Bay, Ontario
05.2018 - 05.2019
- Prepared Technical Report and Service Contracts for Respective Clients.
- Performed regular preventative maintenance on HVAC equipment to maintained continued operation and operator safety.
- Engaged in troubleshooting of machinery malfunctions through use of test instruments and observation of defective equipment, and analyzing for sources of problems.
- Prepared and presented technical proposals for clients.
- Performed Root cause analysis.
- identified energy saving opportunity for various clients and worked on energy saving project.
- Troubleshot and resolved problems within programs and systems.
- Crafted diagrams and flowcharts outlining logical operational steps.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Investigated major malfunctions and breakdowns of heating, refrigeration, and air conditioning system.
- Supplied technical support to clients and contractors.
- Installed, commissioned and maintained control systems and other technical components to complete equipment installations.
- Inspected and repaired program systems and components.
- Organized, analyzed and prepared technical data reports.
- Supplied data to field operators, technicians, engineers and supervisors.
- Tested components, assemblies and systems to diagnose problems.
- Prepared operational reports and provided information to Managers.
- Monitored and logged all parts and devices used on each service requests.
- Recommended corrective and preventive actions to improve equipment reliability.
- Managed quality control and maintained high level of customer satisfaction.
Maintenance & Reliability Engineer
Jainam Enterprise Ltd. - Paper Mill
Ahmedabad, India
02.2013 - 08.2016
- Managed work force utilization, space requirements and workflow.
- Performed Root Cause analysis and Failure mode effect analysis.
- Developed Condition monitoring, PM and Pd.M Program for assets.
- Maintained timely and accurate oral and written technical reports of engineering activities.
- Troubleshot production tooling and equipment.
- Coordinated contractors, stack holders and other project team members to deliver high-quality projects within specified time frames.
- Directed system, equipment and component installations.
- Improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Established and managed successful approaches to predictive, preventive and corrective maintenance of facility machinery.
- Researched and analyzed customer design proposals, specifications, manuals and other data.
- Troubleshot, diagnosed and repaired engineering equipment.
- Investigated component failures on Lamination/slitter/paper board cutting systems to diagnose cause and determine corrective action.
- Developed, coordinated and monitored all aspects of production.
- Developed and enforced standards, procedures and compliance.
- Contacted vendors to procure equipment and tools to meet organizational demand.
- Recommended design modifications to eliminate component and system malfunctions.
- Maintained daily communications with customers to ensure resolution and proper follow up.
- Efficiently executed shut downs for planned maintenance.
- Minimized downtime and improved productivity by increasing equipment and process reliability.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Investigated accidents and injuries, preparing reports on findings Accomplishments.
- Developed a test result database to improve the accuracy and efficiency of analysis and reporting.
Technical Specialist
Skoda - Volkswegan Group
Ahmedabad, Gujarat
07.2011 - 01.2013
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Provided technical assistance to clients by troubleshooting system problems.
- Collaborate with engineering teams to design and implement improvements in manufacturing processes.
- Develop and maintain comprehensive technical documentation, including service manuals and repair guidelines, to enhance technician efficiency and accuracy.
- Analyze warranty data and customer feedback to identify trends and recommend solutions, driving continuous improvement initiatives.
- Perform root cause analysis on manufacturing faults and provide detailed reports to identify the source of issues and recommend corrective actions.
Aircraft Technician
Mesco Airlines
Mumbai, Maharashtra, India
10.2010 - 06.2011
- Read and interpreted safety rules, operating and maintenance instructions and procedure manuals to solve problems.
- Performed time compliance technical orders and service instructions to install structural components.
- Serviced and lubricated aircraft and subsystems as directed.
- Preserved units or parts during work process, installation and storage.
- Used current data and proper tools to perform maintenance.
- Completed flightline, hangar maintenance and repairs on assigned aircraft.
- Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Repaired and serviced air conditioning, heating and electrical systems.
- Reviewed work orders and discussed with supervisors.
Aircraft Technician
Shaurya Aeronautics Pvt.Ltd
New Delhi, India
02.2010 - 08.2010
- Performed maintenance services such as lubricating components.
- Recommended replacement, repair or modification of aircraft equipment based on inspection.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Executed corrosion control and inspection duties with minimal supervision.
- Utilized hand and power tools to detect and repair aircraft malfunctions and damages.
- Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
Education
MBA - Business Analystic
Carleton University
03-2025
Diploma - Mechanical Engineering
Confederation College
Bachelor of Science - Aircraft Maintenance Engineering
WIIA, Indus University
Bachelor of Technology - Mechanical Engineering
Singhania University
Skills
- Team Management and Leadership
- Continuous Improvement
- Project Management
- SMRP Body of Knowledge
- SAP and EAM knowledge
- Total Productive Maintenance Knowledge
- ISO Certified Machine Lubricant Analyst
- Lean Six Sigma Green and Black Belt
- Training Initiatives
- Auditing Procedures
- Return on Investment
- Repair and Service Contracts
- Verbal and written communication
- Problem-Solving
- Documentation and reporting
- Cost and material calculation
- Budget Estimation
- Performance Analysis
- Equipment Functional Improvement
- Microsoft Office
- RCA & FMEA
- Shutdown Planning
- Flexible
- Reliability Centered Maintenance
- Process Improvements
- Cost reduction
- Program Optimization
- Employee Motivation
- Change Management
- Policy development and enforcement
- Capital Projects
- Ownership
- Data analytics
- Deep learning
- People skills
- Team Management
- Computer Skills
- Training & Development
- Critical Thinking
- Problem Resolution
- Coaching and Mentoring
- Decision-making skills
- Vendor Sourcing
Education and Training
true,other
Certification
- Licensed Level-1 , Airborne ultrasound. ID: UETNA20220675
- Masterclass Maintenance and Reliability best practices with SMRP body of knowledge Training - 2022
- TPM Certified. ID: 84510879
- Licensed General engineering and maintenance practices issued in 2009 by Director general of civil aviation, Government of India.
- Licensed Aircraft rules and regulation issued in 2008 by Director general of civil aviation, Government of India.
- Certified lean six sigma green belt. ID: 72332988
- Certified ISO Level-1 Machine Lubricant Analyst issued by International Council for Machinery Lubrication. ID: MLA 1 -012725.
- SAS Programming 1 : Essentials
- Lean Six Sigma Black Belt : Credential ID 81168700
- Lean Six Sigma Green Belt : Credential ID 72332988
- Project Management Professional Course
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
FM Engineering Ops Director
CBRE - Amazon Account
10.2022 - Current
Reliability Program Manager
CBRE , Amazon Account
07.2021 - 09.2022
Reliability Engineer and Material Coordinator
AV Terrace Bay - Pulp Mill
05.2019 - 06.2021
HVAC Control System Specialist
Barcold Controls Ltd, Ainsworth Company
05.2018 - 05.2019
Maintenance & Reliability Engineer
Jainam Enterprise Ltd. - Paper Mill
02.2013 - 08.2016
Technical Specialist
Skoda - Volkswegan Group
07.2011 - 01.2013
Aircraft Technician
Mesco Airlines
10.2010 - 06.2011
Aircraft Technician
Shaurya Aeronautics Pvt.Ltd
02.2010 - 08.2010
MBA - Business Analystic
Carleton University
Diploma - Mechanical Engineering
Confederation College
Bachelor of Science - Aircraft Maintenance Engineering
WIIA, Indus University
Bachelor of Technology - Mechanical Engineering
Singhania University
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