KAPIL MESHRAM
Summary
As an SDM, I am accountable for fostering a positive workplace culture rooted in diversity and inclusivity.
Pre-Board Screening Officer with 4 years of experience ensuring compliance with airport regulations and fostering a safe environment for staff and passengers. Proven record of successful training and implementation of security procedures, well-trained in safety procedures, and passionate about supporting passengers in their travels.
Outstanding communication and interpersonal skills; able to build meaningful professional relationships; extensive experience in preparing reports, and analyzing them.
Excel in challenging and fast-paced environments while maintaining accuracy and excellence; highly flexible, and adaptable to changing situations, and handling diverse scenarios.
Proficient in various software applications – Microsoft Office, Outlook, and Internet applications.
Dedicated team player with proven and developed leadership abilities, analytical problem-solving capability, and critical thinking.
Committed to professional development and growth, eager to learn new technologies and systems, and task-oriented with excellent multitasking capability.
Overview
8
8
years of professional experience
Work History
Service Delivery Manager
Paladin Airport Security Services, EIA Edmonton
04.2024 - Current
- Have an ownership role in screening checkpoint operations and screening compliance.
- Build and maintain strong customer relationship with the stakeholders within aviation security.
- Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs).
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce.
- Conduct regular performance reviews and recommend employee recognition programs.
- Apply corrective measures following the progressive discipline process when and as needed.
- Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident.
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents.
- Conduct workplace investigations with guidance from People and Culture and senior leadership team.
- Perform essential administrative tasks in alignment with daily operations.
- Follow aviation regulations and standard operating procedures efficiently and pleasantly in a challenging environment.
Pre-Board Screening Officer
GardaWorld, EIA Edmonton
02.2020 - 04.2024
- Responsible for screening passengers, non-passengers and their baggage using screening equipments.
- Supervise daily activities of passengers and non passengers by enforcing security procedures, conducting daily safety audits and reporting any alarming occurrences.
- Inspect conditions of safety and screening equipments to ensure the integrity of the institution and prevent conflicts with staff and passengers.
- Provide customer service and interact with passengers and stakeholders in professional manner.
Store Manager
Bombay & Co, Edmonton
02.2018 - 12.2018
- Complete store operations by scheduling, delegating and following up.
- Maintain staff by recruiting, selecting, orienting and training.
- Achieving financial objectives; scheduling expenditure; initiating corrective actions; planning, monitoring and appraising job results.
- Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensuring availability of merchandise and services; maintaining inventories.
- Provide with a safe and clean environment for staff and customers.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Maintain professional and technical knowledge by training; establishing personal network; maintaining operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.
Manager-in-Training
Ecco Shoes Canada pte Ltd, Edmonton
03.2017 - 10.2017
- Dealt with premium leather products selling directly to customers at the same time managing sales and after sales activities.
- Maintained documentations of sales; after sales and communications to and from headquarters and customers.
- Resolved customer complaints, queries and any in store issues ensuring smooth operations of the store.
- Trained new associates and interviewed potential candidates.
Education
Master’s in Business Administration (MBA) - Marketing
Welingkar Institute of Management Studies
Mumbai01.2008
Bachelor of Engg (BE) - Civil Engineering
VJTI College of Engineering, Mumbai University
Mumbai01.2003
Languages
English
Bilingual or Proficient (C2)
Timeline
Service Delivery Manager
Paladin Airport Security Services, EIA Edmonton
04.2024 - Current
Pre-Board Screening Officer
GardaWorld, EIA Edmonton
02.2020 - 04.2024
Store Manager
Bombay & Co, Edmonton
02.2018 - 12.2018
Manager-in-Training
Ecco Shoes Canada pte Ltd, Edmonton
03.2017 - 10.2017
Master’s in Business Administration (MBA) - Marketing
Welingkar Institute of Management Studies
Bachelor of Engg (BE) - Civil Engineering
VJTI College of Engineering, Mumbai University
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