Kapil Chopra
Calgary,AB
Summary
A professional and responsible Manager with over 16 years of experience, accomplishing quality work and providing professional service delivery. Exceptional organizational, problem solving, and leadership skills. Proven capacity to manage and prioritize detail-oriented tasks and fluctuating workloads effectively. Demonstrated ability to work independently and as a team member in a fast-paced environment. Effective in delegating and motivating by acknowledging positive employee performance. Strong communication skills in English, Hindi & Punjabi. Skilled in Microsoft Office and the Internet. Enterprising
Summary of Qualifications
16 + years of management experience in customer service, security operations,staffing, supervision, planning, scheduling,reviewing, record keeping, and coaching
Recognized for exceptional customer service and precision in writing clear and concise professional reports
Known for a high level of integrity, ethics,responsibility and ownership
Self-driven with excellent leadership,multitasking, verbal and written English communication skills
Familiarity with Six Sigma, legal, financial,insurance and safety audit industries successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Securitas Contracted By Amazon Corp Security
02.2023 - 11.2023
- Oversaw team of up to 150 security officers and managed administrative duties, including scheduling and performance evaluation .
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information .
- Supervised risk management, loss prevention and safety operations for business facility to decrease incidents, thefts and abuse .
- Create and maintain standard operating procedures. Updating standard operating procedures as needed . Updating spreadsheets promptly based standard operating procedures.
- Worked in fast-paced and high-risk environment while maintaining exceptional standards of excellence for
security programs, strategies and plans. - Submitted documentation for bi-weekly payroll, managed schedules and enforced security policies.
- Attend meetings with other managers and clients to determine operational needs.
- Control budgets for security operations and monitor expenses.
- Develop and implement security policies, protocols and procedures.
- Experience in hiring, developing, motivating, and retaining quality staff.
- Review reports on incidents and breaches.
- Create reports for management on security status.
Operations Manager
Securitas Contracted By Amazon Corp Security
08.2022 - 11.2023
- Responsible for supervising team of up to 60 security personnel and providing first line management to the
operational shift to ensure that all duties are carried out properly. - Strategic Impact: Ensure Garda security upholds service excellence standards and KPIs, as well as adherence to
strict SLAs defined by H&R REIT. Adherence to Standard Operating Procedures (SOP). - Provide above excellent customer service when dealing with management, building employees, visitors and
portray professionalism at all times. - Have firm grasp on the property Emergency Response Plan (ERP), prepared to handle emergency situations,
such as: fire alarms; elevator entrapment; medical response; building evacuation; and lockdown dispatching
security where appropriate. - Provide timely incident updates and ensure that all engagement and communication protocols are followed.
- Review and verify accuracy of incident reports.
- Identify and recommend preventive security procedures and risk management measures to mitigate risk to
assets. - Conducting emergency response drills and staff training.
- Develop good working rapport with the tenants and their employees.
- To enforce building rules and regulations and maintain the harmony of the clients and their guests.
- Working with internal teams to continually improve processes used to identify security issues.
Fleet Manager
Kaizen Automotive Group
01.2020 - 08.2022
- Day-to-day responsibilities include: Preparing budgets and reports concerning the operation costs of the fleet
- Purchasing or leasing appropriate vehicles
- Controlling maintenance and repair of vehicles in fleet
- Organizing replacements and disposal of damaged or old vehicles
- Arranging appropriate insurance for vehicles and employees
- Keeping employees informed about their fleet program's and progress
- Ensuring that vehicles are kept securely when not being used
- Managing contracts with clients
- Analysis fleet data using computer software.
Assistant Manager
Enterprise Holdings
05.2017 - 10.2019
- Assisted on daily rental management of business and employees
- Tracked and oversaw daily transactions of monetary funds for services as well as customer service interactions among employees to ensure compliance with enterprise business practices and policies
- Improved systems and work processes to ensure timely and appropriate responses to customer service issues
- Processed accounts receivables for services rendered
- Supervised rental vehicles maintenance to ensure compliance with enterprise business practices and national policies
- Recorded and processed related aspects of daily CAR/TRUCK rental and provided accurate assessments for weekly, monthly and yearly employee reviews
- Organized weekly team meetings
- Collaborated with Car Dealerships, Body Shop, Government Agencies and Small Businesses in providing car/truck rental fleet services.
Account Specialist senior
Enterprise Holdings
11.2016 - 05.2017
Account Specialist
Enterprise Holdings
03.2016 - 11.2016
- Management Trainee
Manager
Quiznos SUB
03.2012 - 03.2015
- Franchise Owner and Manager
Manager/Owner
India Palace Restaurant
05.2010 - 04.2014
- Entrepreneur as Owner & Operator for India Palace Restaurant
Sales Executive
Future Shop
11.2010 - 03.2012
- Worked in various departments like Mobile Audio, Computers, Appliances and Home Theatre
Education
Master's Degree - Hotel Management
Delhi University
New Delhi, DelhiBachelor of Business Administration -
Guru Jambeshwar University
Hisar, HaryanaSkills
- Customer Service,
- Security Operations and Management,
- Scheduling,
- Dispatching,
- Record-keeping, Event Management,
- Team Player,
- Vigilant, Helpful,
- Organized,
- Professional Development,
- Results-driven
- Leadership Development
- Revenue Generation
- Financial Management
- Workforce Development
- Budget Management
- Project Management
Certification
• Basic Emergency Management (Alberta Emergency Management System)
• Exercise Design 100 (Alberta Emergency Management System)
• ICS I-100 (Alberta Emergency Management System)
• Supervisory Skills (SAIT)
• Time Management /Organizational Skills (SAIT)
• Nonviolent Crisis Intervention (CPI)
• Security Team Customer Service Skills
• Workplace Health and Safety Training for Security Workers
• Workplace Hazardous Material Information System (WHMIS)
• Communication Skills for Security Professionals and Situational Awareness
• Alberta Basic Security Course (ABST)
• First Aid & CPR/AED Level C
Jensen Hughes Academy
• Active Assailant Awareness and Response Training
• Fire Alarm System Functions
• Fire Behavior – Introduction to Fire Suppression
• Fire Extinguishers at Work
• Sprinkler System Basics
• Introduction to Initiating Devices
• Introduction to Mass Notification Systems
• Pressurization Smoke Control Systems
• Smoke Control Systems for Large Volume Spaces
Timeline
District Manager
Securitas Contracted By Amazon Corp Security
02.2023 - 11.2023
Operations Manager
Securitas Contracted By Amazon Corp Security
08.2022 - 11.2023
Fleet Manager
Kaizen Automotive Group
01.2020 - 08.2022
Assistant Manager
Enterprise Holdings
05.2017 - 10.2019
Account Specialist senior
Enterprise Holdings
11.2016 - 05.2017
Account Specialist
Enterprise Holdings
03.2016 - 11.2016
Manager
Quiznos SUB
03.2012 - 03.2015
Sales Executive
Future Shop
11.2010 - 03.2012
Manager/Owner
India Palace Restaurant
05.2010 - 04.2014
Master's Degree - Hotel Management
Delhi University
Bachelor of Business Administration -
Guru Jambeshwar University
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