Kapil Bhardwaj
Prince Albert,SK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent (Part Time)
Holiday Inn Express Hotel
10.2023 - 12.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Receptionist
Ramada Prince Albert
06.2022 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Associate
Park Plaza, Ludhiana
07.2017 - 11.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Diploma In Hotel Management - Front Desk
Quantum Education Group
Auckland NZ03.2012
Front Office Diploma - Front Office
C.I.H.M
Chandigarh, IND03.2009
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Front Desk Agent (Part Time)
Holiday Inn Express Hotel
10.2023 - 12.2023
Front Desk Receptionist
Ramada Prince Albert
06.2022 - 12.2023
Front Desk Associate
Park Plaza, Ludhiana
07.2017 - 11.2020
Diploma In Hotel Management - Front Desk
Quantum Education Group
Front Office Diploma - Front Office
C.I.H.M