Kaouthar Essiaf
Doha
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for beverage preparation, providing quality products to customers.
Overview
9
9
years of professional experience
Work History
Pantry Personnel
NSS
2024.06 - Current
- Assisted with menu planning, incorporating seasonal ingredients for variety and cost-saving measures.
- Enhanced customer satisfaction levels through attention to detail in beverage making.
- Optimized ingredient usage by making the requested drinks that utilized available stock items.
- Developed strong relationships with the employees and the showroom visitors.
Store Manager
THE BODY SHOP
2018.07 - 2022.02
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Assistant
THE BODY SHOP
2016.11 - 2020.07
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Staff Accountant Internship
NATIONAL PORT AGENCY (ANP)
2016.01 - 2016.03
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
Education
TECHNICIAN SPECIALIZED - COMMERCE
ACADEMIE CASABLANCA
CASABLANCA, MOROCCO06.2016
High School Diploma -
TAHA HUSSEINE HIGH SCHOO
CASABLANCA, MOROCCO06.2012
Skills
- Scheduling and Rostering
- Customer Service
- Staff Leadership
- Operations Management
- Quality Control
- Sales Leadership
- Cost controls
- Menu development
- Ordering Supplies
- Cost Control
- Teamwork and Collaboration
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
TRAVEL, SWIMING, READING
WORD,EXCEL,POWERPOINT
CIEL
SAGE
Timeline
Pantry Personnel
NSS
2024.06 - Current
Store Manager
THE BODY SHOP
2018.07 - 2022.02
Sales Assistant
THE BODY SHOP
2016.11 - 2020.07
Staff Accountant Internship
NATIONAL PORT AGENCY (ANP)
2016.01 - 2016.03
TECHNICIAN SPECIALIZED - COMMERCE
ACADEMIE CASABLANCA
High School Diploma -
TAHA HUSSEINE HIGH SCHOO
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