Kaoutar Marhane

• Drive-Thru Presentation and Order Taking: Presented menu items clearly and took orders accurately from customers in the drive-thru lane, ensuring a smooth and efficient service experience.
• Customer Interaction: Interacted with customers in a friendly and professional manner, addressing their inquiries and ensuring their satisfaction with their orders.
• Beverage Preparation: Prepared a variety of beverages, including drinks, according to McDonald's standards, ensuring quality and consistency.
• Cash Handling: Managed financial transactions with accuracy and integrity, maintaining confidentiality and providing excellent customer service.
• Cleaning and Maintenance: Maintained cleanliness and organization in work areas, following McDonald's hygiene and safety protocols.

Call Center for Virtual Bank Oney

• Helped customers with their questions and issues in a friendly and helpful way.
• Gave advice on bank products and services.
• Answered phone calls and made sure to follow the rules.
• Worked with other teams to solve customer problems.
• Met and went beyond targets for helping customers and solving problems.

• Greeted and assisted customers in their clothing and accessory choices
• Managed fitting rooms and suggested complementary items to optimize sales