Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaoutar EL AZZAB

Montreal,QC

Summary

Motivated student completing software engineering degree. Complex problem-solver with analytical and driven mindset. Fluent in French and English. Dedicated to achieving demanding objectives according to tight schedules.

Overview

4
4
years of professional experience

Work History

Quality Assurance Tester

IntelliZoom
01.2022 - Current
  • Identified and evaluated recurring problems in Web/Mobile applications tests, providing detailed documentation of issues for amelioration efforts.
  • Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
  • Verifying correct application of related policies and guidelines.

Technical Support Representative

Videotron
01.2021 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Application Developer Analyst

Premicesoft
01.2020 - 11.2020
  • Resolved system test and validation problems to provide normal program functioning.
  • Participated in design and planning exercises for future software rollouts.
  • Collaborated with multidisciplinary teams to design and implement new technology features.
  • Conducted scheduled system upgrades to maximize performance.
  • Developed and implemented personalized client solutions using programming language expertise.

Education

Bachelor of Engineering - Software Engineering

Concordia University
Montreal, QC
12.2025

DEC -

Teccart Institute
Montreal, QC
12.2019

Skills

  • Communication
  • Problem-Solving
  • Attention to details
  • Technical writing

Languages

French
Full Professional
English
Full Professional

Timeline

Quality Assurance Tester

IntelliZoom
01.2022 - Current

Technical Support Representative

Videotron
01.2021 - Current

Application Developer Analyst

Premicesoft
01.2020 - 11.2020

Bachelor of Engineering - Software Engineering

Concordia University

DEC -

Teccart Institute

Similar Profiles

CREATE PROFILE
Kaoutar EL AZZAB