Kaota Saefong
Oroville
Summary
Engaging dealer with excellent interpersonal and money management skills. Proficiency in various casino games and adherence to all game and company policies. Possesses outstanding math, communication, and organization talents.
Friendly dealer with several-year background dealing table games while optimizing guest experience. Talented at engaging and entertaining players and quickly and accurately calculating winnings. Hardworking, loyal, and available to work evening and weekend hours.
Focused professional with several years of experience dealing at card tables for casinos and private events. Customer-oriented employee building rapport and facilitating positive experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Dealer/Dual Rate Table Games Supervisor
Casino Chico
Oroville
12.2025 - Current
- Dealt cards to players while ensuring compliance with gaming regulations.
- Monitored table activities to maintain a fair and secure gaming environment.
- Assisted players with game rules and strategies to enhance their experience.
- Collaborated with team members to create a positive atmosphere for guests.
- Trained new dealers on game procedures and customer service expectations.
- Managed smooth operations by efficiently paying out winnings and collecting bets.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
- Followed federal and state regulations along with company policies.
- Participated in staff meetings regularly in order to discuss goals set forth by management team.
Table Games Floor Supervisor
Gold Country Casino
Oroville
06.2024 - 04.2025
- Supervised table games operations and ensured compliance with gaming regulations.
- Trained and mentored dealers on game procedures and customer service standards.
- Monitored gaming activity to maintain a secure and fair environment for players.
- Coordinated with surveillance teams to address any suspicious activities effectively.
Dealer/Dual Rate Table Games Supervisor
Casino Chico
Chico
03.2022 - 03.2023
- Dealt cards to players while ensuring compliance with gaming regulations.
- Monitored table activities to maintain a fair and secure gaming environment.
- Assisted players with game rules and strategies to enhance their experience.
- Managed chip transactions and payouts accurately during gameplay sessions.
- Developed training programs to enhance employee skills and knowledge.
- Monitored training sessions to ensure adherence to company standards.
- Instructed trainees on proper use of office equipment and software applications.
- Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
- Resolved disputes between players through effective communication and mediation.
- Conducted routine equipment checks to ensure proper functioning of gaming tables.
- Trained new dealers on game procedures and customer service expectations.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Dealer
Casino 99
Chico
08.2013 - 01.2022
- Dealt various table games, ensuring smooth gameplay for all participants.
- Managed cash transactions, maintaining accurate counts throughout shifts.
- Engaged customers with friendly interactions, enhancing their gaming experience.
- Monitored gaming activities for compliance with casino regulations and policies.
- Assisted in training new dealers on game rules and operational procedures.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Maintained a clean and organized gaming area to ensure safety and comfort.
- Managed smooth operations by efficiently paying out winnings and collecting bets.
Education
Oroville High School
Oroville, CASkills
- Table management
- Game regulation compliance
- Chip transaction accuracy
- Training new dealers
- Surveillance coordination
- Customer engagement
- Conflict resolution
- Team collaboration
- Positive atmosphere creation
- Problem solving
- Attention to detail
- Employee mentoring
- Gaming environment monitoring
- Game rules
- Strong hand-eye coordination
- Chip handling
- Gaming commission compliance
- Game management
- Strong mathematical skills
Timeline
Dealer/Dual Rate Table Games Supervisor
Casino Chico
12.2025 - Current
Table Games Floor Supervisor
Gold Country Casino
06.2024 - 04.2025
Dealer/Dual Rate Table Games Supervisor
Casino Chico
03.2022 - 03.2023
Dealer
Casino 99
08.2013 - 01.2022
Oroville High School