Kaosarat Modupe Balogun
Toronto,ON
Summary
Dynamic Customer Care Representative with extensive experience at Go Eddy Travels and Tour, excelling in high-pressure environments. Proven track record in enhancing customer satisfaction through active listening and effective problem-solving. Skilled in data entry and adept at navigating multiple systems to deliver timely solutions, fostering loyalty and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Go Eddy Travels and Tour
Ikorodu Lagos
02.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Customer Service Representative
S.O.B Ventures
Ikorodu Lagos
05.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Certificate - Personal Support Worker
Ums Health College
Toronto, ONAssociate's Degree - Microbiology
Lagos State Polytechnic
Ikorodu Lagos 03.2023
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Order processing
- Customer relationship management
- Active listening
- Verbal and written communication
- Stress management
- Point-of-sale system
- Computer skill
Languages
English
Certification
WHIMS CERTIFICATION
Standard First aid and CPR
AODA CERTIFICATION
TIME MANAGEMENT
Timeline
Customer Care Representative
Go Eddy Travels and Tour
02.2022 - 10.2024
Customer Service Representative
S.O.B Ventures
05.2021 - 08.2021
Certificate - Personal Support Worker
Ums Health College
Associate's Degree - Microbiology
Lagos State Polytechnic