KAO NARUMI
North York,Canada
Summary
With a bright and approachable personality and strong communication skills, I have consistently provided high-quality service in every workplace while always keeping customer needs in mind. Including part-time jobs and sales experience from my student days, I have 12 years of customer service experience. Although I have around two years of experience in the food and beverage industry, I used to cook daily when I lived in Japan, so I am confident that I can become an immediate asset once I gain more experience.
Overview
10
10
years of professional experience
Work History
Restaurant Staff
You Don Ya
Toronto, ON
05.2025 - 06.2025
- Provided...Prioritized speed and quality in food service, ensuring efficient delivery by carefully managing cooking methods and setting clear task priorities.
- Maintained...Consistently provided high-quality products to encourage repeat customers. When interacting with guests over the counter, delivered customer service that promoted return visits.
- Assisted...Monitored ingredient stock levels to prevent shortages and took initiative in cleaning and dishwashing to maintain a hygienic kitchen environment at all times.
Restaurant and Spa Staff
PICA Co.,ltd.
Shizuoka
08.2024 - 04.2025
- Managed...Primarily assigned to the kitchen, but actively communicated with hall staff, listened to customer feedback, and supported floor operations during busy times by coordinating staff positions.
- Provided...Proactive suggestions for new menu items, improved and updated social media, and created signs to boost sales.
- Maintained...Gave feedback on teammates' dishes to maintain consistent quality, and worked with supervisors to standardize recipes when needed.
- Assisted...Primarily as a restaurant staff member, but I also supported hot spring and bar operations as needed to ensure smooth facility management.
System Sales
Collabos Corporation
Tokyo
04.2019 - 08.2024
- Managed…Coordinated clients and engineers to ensure successful built a call center system.
- Provided…Assessed client needs and managed system selection and implementation.
- Maintained…Conducted regular follow-ups to prevent cancellations and boost sales, offering solutions or collaborations as needed.
- Assisted…Provided troubleshooting and on-site support after system implementation to assist with user issues and inquiries.
- Collaborated…Introduced a third-party BI tool to help clients analyze end-user feedback and enhance satisfaction.
Soy Sauce Making Activities
Chiba
01.2023 - 01.2024
- Content…Met quarterly over the span of a year at a guesthouse with new friends, making soy sauce and assisting the owner with daily operations.
- Provided…Felt a sense of duty to value ingredients and tradition, and to pass them on to future generations.
Volunteer and creative activities utilizing my personal talents
Tokyo
01.2015 - 01.2023
- Content…Participated in beach cleanups and served as a recital photographer.
- Created…Promote respect for food and belongings, and proactively apply my creativity.
Education
Bachelor of Economics - Economics,Social issue
Takusyoku University
Tokyo, Japan03.2019
Skills
- Microsoft office (Word / Excel / PowerPoint)
- Strong customer service skills
- Proficient with various tools (web conferencing and chat tools)
- Proactive in improving customer satisfaction and operational efficiency
- Adaptable and calm under pressure
Personal Information
- Visa: Working Holiday
- Visa Status: Working Holiday
- Work Permit: Working Holiday
Other Relevant Experience
- Soy Sauce Making Activities, Chiba, Japan, 2023-01-01, 2024-12-31, Met quarterly over the span of a year at a guesthouse with new friends, making soy sauce and assisting the owner with daily operations., Felt a sense of duty to value ingredients and tradition, and to pass them on to future generations.
- Volunteer and creative activities utilizing my personal talents, Tokyo, Japan, 2015-01-01, 2023-12-31, Participated in beach cleanups and served as a recital photographer., Promote respect for food and belongings, and proactively apply my creativity.
References
Will provide references upon request
Timeline
Restaurant Staff
You Don Ya
05.2025 - 06.2025
Restaurant and Spa Staff
PICA Co.,ltd.
08.2024 - 04.2025
Soy Sauce Making Activities
01.2023 - 01.2024
System Sales
Collabos Corporation
04.2019 - 08.2024
Volunteer and creative activities utilizing my personal talents
01.2015 - 01.2023
Bachelor of Economics - Economics,Social issue
Takusyoku University
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