KANYINSOLA ADESANYA ADETOMIWA
Portage la Prairie,MB
Summary
A proactive and customer-focused professional with experience in delivering exceptional service and solving problems. Dedicated to enhancing customer satisfaction and driving loyalty within a dynamic organization. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Portage Collegiate Institution
09.2024 - Current
- Managed incoming phone calls, emails, and correspondence, ensuring timely responses and efficient communication
- Conducted data entry, record-keeping, and filing to maintain accurate and organized documentation
- Provided exceptional customer service and support to students and faculty, resolving inquiries and issues promptly
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Developed and maintained electronic and physical filing systems to enhance office organization
- Collaborated with various departments to support administrative functions and improve workflow efficiency
Customer Service Associate
VOI Canteen
07.2024 - 09.2024
- Assisted customers with inquiries, purchases, and returns in a fast-paced retail environment
- Handled cash transactions and maintained accurate financial records
- Resolved customer complaints to ensure a positive buying experience and maintain customer loyalty
- Collaborated with team members to meet and exceed sales targets, contributing to overall store performance
- Maintained a clean and organized work area, ensuring compliance with health and safety standards
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Food prepping to ensure smooth and easy work day the next day.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Potato Processor
W.F Farm Ltd
10.2023 - 12.2023
- Sorted and graded harvested potatoes based on quality standards for packaging
- Processed and packaged potatoes for customer orders, ensuring product quality and timely delivery
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
Waitress/Kitchen Assistant
Made Kitchen
01.2023 - 07.2023
- Greeted customers, took orders, and served food and beverages efficiently
- Cleared tables, restocked supplies, and assisted with kitchen operations to ensure smooth service
- Collaborated with team members to enhance customer experiences and meet operational goals
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Business Accounting and Management Certificate - Business Accounting And Management
Red River College
Portage La Prairie, MB06.2025
WAEC (Equivalent to High School Diploma) -
Peartree International
Ogun State01.2022
Skills
- Strong verbal and written communication
- Customer service expertise
- Attention to detail and problem-solving
- Team collaboration and interpersonal skills
- Time management and multitasking
- Proficiency in MS Office Suites (Word, Excel, PowerPoint, Outlook)
- Crisis intervention and mediation skills
- Data entry and record management
- Ability to maintain confidentiality and professionalism
- Adaptability to changing environments
- Filing, Documentation and Recordkeeping
- Strong organizational skills with a focus on efficiency
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Portage Collegiate Institution
09.2024 - Current
Customer Service Associate
VOI Canteen
07.2024 - 09.2024
Potato Processor
W.F Farm Ltd
10.2023 - 12.2023
Waitress/Kitchen Assistant
Made Kitchen
01.2023 - 07.2023
Business Accounting and Management Certificate - Business Accounting And Management
Red River College
WAEC (Equivalent to High School Diploma) -
Peartree International
Similar Profiles
Colleen ToewsColleen Toews
Educational Assistant at Portage Collegiate InstituteEducational Assistant at Portage Collegiate Institute
Bert de VriesBert de Vries
High-school-teacher at Portage Collegiate InstituteHigh-school-teacher at Portage Collegiate Institute
Erin KissingerErin Kissinger
Assistant Principal Secretary at Portage Public SchoolsAssistant Principal Secretary at Portage Public Schools