Kanwarpal Gill
Scarborough
Summary
Exceptional Operations Specialist with over 3 years in banking, investment, credit & financial operations, markets, and customers. Central in keeping companies agile and productive in changing markets. In addition, successful customer service & technical business professional with demonstrated track record consulting. Drive to learn products & services knowledge, team and project manager with integrating ideas and customizing approaches to support specific means and goals.
Overview
8
8
years of professional experience
Work History
Back Office Operations Officer
TD Bank (Prime Hires Contract)
03.2022 - 03.2024
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision
- Performed administrative tasks and served as backup officer to facilitate office operations
- Evaluated all the serviced transits General Ledger & Internal Account Reports across Canada & U.S
- To reduce daily potential risks pertaining to client & business
- Resolved complex business challenges by leveraging critical analytical skills & product knowledge such as Day to Day Banking, Small Business Banking, Loans, Mutual Funds, RSPs, on a daily scheduled basis to keep organizational workflow smoother
- Created various monthly reports using advanced Excel spreadsheet functions to assist with pulling metrics data and presenting information to accountable Branch Managers & Banking Partners for concise explanations of out of balance accounts or errors made at serviced transits
- Collaborated with cross-functional teams to ensure data integrity and accuracy and worked on a project to process delayed escalations
- Designed custom workflow tool to enhance the business needs run at a pace and utilize it to work on a critical project from Nov 2022 - Mar 2024 within TD to submit Monthly Attestation Reports overdue for 12 months.
Credit Cards Advisor
Royal Bank of Canada
08.2021 - 02.2022
- Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities.
Technical Support Consultant
Rogers Communications Inc.
04.2019 - 08.2021
- Responded to support requests from Rogers Wireless Consumers and patiently walked individuals through basic troubleshooting tasks
- Processed over 50 support requests received over working hours for technical assistance on wide range of issues related to Rogers Wireless Network & device aids
- Retained existing consumers and developed over 100 new accounts by extending high quality and efficient support service
- Followed up with consumers to ensure optimal customer satisfaction following technical support engagement and problem resolution
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Worked on CRM software to manage consumers accounts, sales, interactions to empower sales process smoother
- Helped solve diverse program problems with in-depth analysis
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols.
Inventory Associate
WIS International
02.2018 - 07.2018
- Being key person responsible for cycle counts as well as physical inventories
- Conducted keen research and resolve all inaccuracies in inventory and completed audits of internal processes
- Handled all activities related to data entry, scheduling, customer service and performed all other related duties
- Promoted superior experience by addressing Client concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Associate
INA Solutions Pvt. Ltd.
02.2016 - 04.2017
- Outsourced by American Retail Company, Lowe's Inc
- Handled all incoming and outgoing calls of customers and clients
- Ensured that shipment goes accurately without any fault and misconception
- Proficiency in MS Office by maintaining Consumers & Clients business data collection and database
- Provided every report on time to Executive Manager on Skype Video and Audio Conference Calls
- Prepared strong training skills to train employees
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Customer Service Surveyor
T-Soft Pvt. Solutions Ltd.
11.2015 - 12.2016
- Collaborated closely with employees to develop new surveys and questionnaires, test survey links and proofread documentation
- Professionally dealt with people diagnosed with rare diseases; and provided compensations as approved by FDA
- Experienced at communicating with people and ensuring diagnosis
- Facilitated right action and providing best medical assistance immediately
- Entered responses from Survey participants into internal database using ORACLE Software to later compile reports/conduct analysis.
Education
Post-Graduate Diploma Certificate - Global Business Management & Accounting
Centennial College
Toronto, CanadaBachelor of Commerce (Hons.) - Accounting & Business Management
Barkatullah University
Bhopal, IndiaSkills
- Strategic Planning
- Innovation and Creativity
- Database Management
- Data Validation
- Report Preparation
- Technical Analysis
- Branch Operations
- Commercial Banking
- Customer Relationship Management
- Expert in problem-solving
Timeline
Back Office Operations Officer
TD Bank (Prime Hires Contract)
03.2022 - 03.2024
Credit Cards Advisor
Royal Bank of Canada
08.2021 - 02.2022
Technical Support Consultant
Rogers Communications Inc.
04.2019 - 08.2021
Inventory Associate
WIS International
02.2018 - 07.2018
Customer Service Associate
INA Solutions Pvt. Ltd.
02.2016 - 04.2017
Customer Service Surveyor
T-Soft Pvt. Solutions Ltd.
11.2015 - 12.2016
Post-Graduate Diploma Certificate - Global Business Management & Accounting
Centennial College
Bachelor of Commerce (Hons.) - Accounting & Business Management
Barkatullah University
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