Anmoldeep Singh Madaharh
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
3
3
years of professional experience
Work History
Crew Member
Tim Hortons
09.2023 - 12.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Security Supervisor
Capital Security & Investigations
08.2022 - 12.2023
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Cashier
Petro-Canada
08.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier
Shell Gas Station
10.2021 - 08.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Customer Service Manager
Walmart
04.2021 - 12.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
Education
Diploma - Office Administration
Algonquin College
Ottawa, ON09.2023
Skills
- Health Code Compliance
- Drive-Thru Operations
- Food Preparation
- Customer Service
- Handling Escalations
- Staffing coordination
- Payment Processing
- Cash Handling
- Returns processing
- POS Systems
- Proficient in Microsoft
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Crew Member
Tim Hortons
09.2023 - 12.2023
Cashier
Petro-Canada
08.2023 - 12.2023
Security Supervisor
Capital Security & Investigations
08.2022 - 12.2023
Cashier
Shell Gas Station
10.2021 - 08.2022
Customer Service Manager
Walmart
04.2021 - 12.2021
Diploma - Office Administration
Algonquin College
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