Kanwaljit Singh
Summary
Skilled in customer service and data entry, I excelled at Staples by enhancing customer loyalty and satisfaction through empathetic conflict resolution and informed product recommendations. My proactive approach and critical thinking led to streamlined operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Staples
07.2024 - Current
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, services, and company information.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Develops strong product knowledge to provide informed recommendations based on individual customer needs.
Front of House Employee
Pizza Hut
07.2021 - 11.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Cashier
Canco Gas Station
01.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Janitorial Lead
Great North Star Enterprise Ltd.
04.2019 - 07.2021
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
Education
Business Management Diploma - Business Management
College of The New Caledonia
Prince George04-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Product knowledge
- Relationship building
- Client relations
- Customer satisfaction measurement
- Product sales
- Sales expertise
- Service upselling
Timeline
Customer Service Representative
Staples
07.2024 - Current
Cashier
Canco Gas Station
01.2024 - 07.2024
Front of House Employee
Pizza Hut
07.2021 - 11.2024
Janitorial Lead
Great North Star Enterprise Ltd.
04.2019 - 07.2021
Business Management Diploma - Business Management
College of The New Caledonia
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