Knowledgeable and dedicated healthcare professional with extensive experience in Sales and Customer service in Telecommunications, Health and Retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. . Articulate, energetic and result-oriented.
Hi, I’m
KANWAl AULAKH
North York,ON
Summary
Overview
12
years of professional experience
Work History
IKEA USA (Teleperformance Canada)
Customer Resolution Specialist/Sales Executive
10.2022 - Current
Job overview
- Responding to customer requests, offering excellent support & tailored recommendations to address needs
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Recording details of conversations, complaints and actions taken in CRM
- Managing customer relationships and provided exceptional customer service, resulting in a 95% customer retention rate.
Sandhu Dentistry
Treatment Co-Ordinator
07.2020 - 11.2020
Job overview
- Acted as a liaison between the doctor and the patient assisting in the gathering of information in the new patient experience
- Coordinated treatment planning with the doctor and presented it to the patient in an easy and understandable manner
- Educated patients and their families about treatment options while addressing objections and negotiating treatment plans and costs
- Presented various payment plans and negotiating financial arrangements with the clients when needed.
Rogers Communications
Sales Representative
08.2018 - 03.2020
Job overview
- Placing 70+ Outbound calls per day to existing and new Customers
- Used customer insights to develop innovative sales strategies to increase sales
- Utilized CRM software to manage customer accounts and track performance metrics
- Promote specialized corporate promotions to high-risk clients
- Providing training/coach back sessions to new and existing employees to improve call and sales ratios
- Post-sales development and daily operational management.
Sutton Group-Realty Experts Brampton
Administrative Assistant
03.2018 - 07.2018
Job overview
- Mentor New Realtors/Sales representatives in the Basics of conversation skills, lead conversions, Door knocking, etc
- Maintaining correspondence with all the newspaper, air, and website advertisers for the company(includes reviewing and approval of ads)
- Advertising on air on behalf of the company
- Managing the social media accounts of the company.
- Supervising the staff and ensuring the due checking of all the general office procedures.
Sandhu Dental Clinic
General Dentist
02.2012 - 12.2017
Job overview
- Conducted thorough patient examinations while screening for jaw and tongue cancers by inspecting teeth and soft oral tissues.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Improved patients' oral health by educating on better brushing and flossing habits.
- Treated periodontal disease through scaling and root planning..
- Filled cavities using composite and amalgam materials.
- Restored teeth by fabricating crowns, bridges and other restorations.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Examined X-rays to detect abnormalities or abnormalities in oral cavity.
Kangs Dental Clinic
Associate Dentist
08.2011 - 01.2012
Job overview
- Completed consultations with patients for treatment plan.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Administered care in emergency situations to treat tooth injuries.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Recorded treatment information in patient charts.
- Provided preventive care and guidance to promote good dental hygiene.
- Improved patients' oral health by educating on better brushing and flossing habits.
- Took impressions for retainers and appliances.
- Consulted with other dental professionals to deliver best patient care.
- Filled cavities using composite and amalgam materials.
- Conducted routine oral cancer screenings.
Education
Baba Farid Uni of Health Sciences
Bachelors in Dental Surgery from Dentistry
06.2011
University Overview
Skills
- Customer relationship management
- Complaint/dispute resolution
- Record and information management
- Team building& motivation
- Sales expertise
- Excellent communication skills
- Expertise in cold calling & Phone Etiquette
- Teamwork and Collaboration
- Planning and Coordination
- Multitasking Abilities
Additional Information
Additional Information
- Volunteer for Local Elderly Conversation circle
- Volunteer for Certified Listeners society
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Affiliations
Affiliations
Indian Dental council
Timeline
Customer Resolution Specialist/Sales Executive
IKEA USA (Teleperformance Canada)
10.2022 - Current
Treatment Co-Ordinator
Sandhu Dentistry
07.2020 - 11.2020
Sales Representative
Rogers Communications
08.2018 - 03.2020
Administrative Assistant
Sutton Group-Realty Experts Brampton
03.2018 - 07.2018
General Dentist
Sandhu Dental Clinic
02.2012 - 12.2017
Associate Dentist
Kangs Dental Clinic
08.2011 - 01.2012
Baba Farid Uni of Health Sciences
Bachelors in Dental Surgery from Dentistry
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