Kanwaljeet Kaur
North York,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales and Customer service in Telecommunications, Health and Retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Resolution Specialist/Sales Executive
IKEA USA (Teleperformance Canada)
10.2022 - Current
- Identifying and assessing customer's needs quickly and accurately.
- Responding to customer requests, offering excellent support & tailored recommendations to address needs.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Following up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships & earned reputation for exceeding service standard goals.
- Recording details of conversations, complaints and actions taken in CRM.
- Exhibiting high energy and professionalism when dealing with clients and staff.
- Managing customer relationships and provided exceptional customer service, resulting in a 95% customer retention rate.
Treatment Co-ordinator
Sandhu Dentistry
01.2021 - 07.2022
- First point of contact for any patient communication focusing on welcoming and making them feel comfortable and valued.
- Acted as a liaison between the doctor and the patient assisting in the gathering of information in the new patient experience.
- Provided a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry
- Coordinated treatment planning with the doctor and presented it to the patient in an easy and understandable manner.
- Educated patients and their families about treatment options while addressing objections and negotiating treatment plans and costs.
- Presented various payment plans and negotiating financial arrangements with the clients when needed
- Ensured patients are up to date on their financial obligations.
- Scheduled patient appointments efficiently; optimized the time and schedules of the dental professional team by minimizing gaps between appointments
Sales Representative
Rogers Communications
08.2018 - 10.2021
- Placing 70+ Outbound calls per day to existing and new Customers
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Promote specialized corporate promotions to high-risk clients
- Providing training/coach back sessions to new and existing employees to improve call and sales ratios.
- Post-sales development and daily operational management
Office Manager
Sutton Group-Realty Experts Brampton
03.2018 - 07.2018
- Mentor New Realtors/Sales representatives in the Basics of conversation skills, lead conversions, Door knocking, etc
- Provide training for use of technical platforms like Docu-sign (E-signature platform) and Cold calling for prospective realtors
- Maintaining correspondence with all the newspaper, air, and website advertisers for the company(includes reviewing and approval of ads)
- Advertising on air on behalf of the company
- Managing the social media accounts of the company
- Making social media ads for promoting the company
- Supervising the staff and ensuring the due checking of all the general office procedures
Education
Diploma in Communications -
Humber College
Toronto, ONBachelor of Science - Dentistry
Baba Farid Uni of Health Sciences
IndiaSkills
- Customer relationship management
- Problem-solving
- Complaint/dispute resolution
- Record and information management
- Team building& motivation
- Sales expertise
- Goal oriented
- Strategic negotiationsExcellent communication skills
- Expertise in cold calling & Phone Etiquette
- Teamwork and Collaboration
- Task Prioritization
- Planning and Coordination
- Multitasking Abilities
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Volunteer for Local Elderly Conversation circle
Volunteer for Certified Listeners society
Timeline
Customer Resolution Specialist/Sales Executive
IKEA USA (Teleperformance Canada)
10.2022 - Current
Treatment Co-ordinator
Sandhu Dentistry
01.2021 - 07.2022
Sales Representative
Rogers Communications
08.2018 - 10.2021
Office Manager
Sutton Group-Realty Experts Brampton
03.2018 - 07.2018
Diploma in Communications -
Humber College
Bachelor of Science - Dentistry
Baba Farid Uni of Health Sciences
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