Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

KANWAL KHEHRA

Brampton,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
Brampton, Ontario
02.2021 - Current
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered average of number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.


Office Administrator

Wall Street Canada MGA Corporation
Brampton, Ontario
04.2020 - 04.2022
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Reconciled company accounts for credit cards, employee expenses and commissions.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Interacted with customers by phone, email or in-person to provide information.

Receptionist

Fortress Security Company
Brampton, Ontario
01.2018 - 01.2020
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted customers and visitors in-person and via telephone calls.
  • Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.

Education

Supply Chain Management

Pures College Of Technology
Toronto, ON
04.2019

Skills

  • Calm and Professional Under Pressure
  • Electronic Information Systems
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Answering Emails
  • Skilled in Microsoft Office
  • Microsoft PowerPoint
  • Administrative and Office Support

Timeline

Customer Service Representative

Walmart
02.2021 - Current

Office Administrator

Wall Street Canada MGA Corporation
04.2020 - 04.2022

Receptionist

Fortress Security Company
01.2018 - 01.2020

Supply Chain Management

Pures College Of Technology

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KANWAL KHEHRA