Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kanwal Dhiraj

Brampton,ON

Summary

Results-driven real estate professional with proven track record in property transactions and client satisfaction. Adept at market analysis, negotiation, and sales strategy, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management.

Overview

22
22
years of professional experience

Work History

Realtor

RoyalLepage Superstar Realty
03.2024 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Negotiated, facilitated, and managed real estate transactions.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

Real Estate Agent

RE/MAX Superstar Realty
05.2017 - 02.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Tailored communication style to meet diverse client needs, building trust and rapport.
  • Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
  • Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.

Bussiness Customer Relations Consultant

Rogers Communications
08.2012 - 05.2017
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Collaborated with cross-functional teams to identify and implement process improvements for better customer service delivery.
  • Championed department-wide changes aimed at simplifying processes without compromising service quality.
  • Reduced response times through efficient prioritization of tasks and clear communication among team members.
  • Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
  • Facilitated successful conflict resolution between customers and company representatives, fostering positive outcomes for all parties involved.
  • Provided exceptional support during high volume periods, maintaining professionalism and efficiency under pressure.
  • Developed strong relationships with clients, resulting in increased customer retention and loyalty.

Customer Solutions Specialist

ANZ Bank
05.2008 - 03.2011
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Increased client retention through personalized attention and proactive problemsolving.
  • Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
  • Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Identified opportunities for upselling, promoting additional products and services tailored to individual clients.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service and Retention Executive

Dial a Phone
01.2003 - 05.2007
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
  • Developed strong relationships with key accounts, leading to increased client loyalty and repeat business.

Education

Bachelor of Science - Botany,Zoology, Chemistry

University of Allahabad,India
India

Post-Graduate Certificate - Management, Marketing & Finance

International Institute of Advanced Management
Mumbai ,India

Skills

  • Client relations
  • Contract negotiation
  • Strong negotiation skills
  • Comparative market analysis
  • Sales negotiation
  • Marketing strategy development
  • Home staging proficiency
  • Multilingual communication
  • Sales development
  • Relationship building
  • Client-oriented
  • Strong organizational skills

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Elementary

Timeline

Realtor

RoyalLepage Superstar Realty
03.2024 - Current

Real Estate Agent

RE/MAX Superstar Realty
05.2017 - 02.2024

Bussiness Customer Relations Consultant

Rogers Communications
08.2012 - 05.2017

Customer Solutions Specialist

ANZ Bank
05.2008 - 03.2011

Customer Service and Retention Executive

Dial a Phone
01.2003 - 05.2007

Bachelor of Science - Botany,Zoology, Chemistry

University of Allahabad,India

Post-Graduate Certificate - Management, Marketing & Finance

International Institute of Advanced Management

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Kanwal Dhiraj