KANUPRIYA SRIVASTAVA
Toronto,ON
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Program Manager
CASHFLO
Mumbai, Maharashtra
02.2021 - 03.2022
- Led end-to-end project management, delivering rapid value to corporate clients through proactive stakeholder management ensuring quick and efficient program launch with yearly revenue of 1.2 billion
- Spearheaded team of 10 relationship managers to drive supplier sales, platform adoption, and transaction flows
- Provided comprehensive training and guidance to clients, supervising conversions, increasing transaction volume and exceeding revenue targets
- Effectively managed client queries and concerns, consistently providing timely and effective solutions to ensure client satisfaction resulting 60% retention rate
- Collaborated closely with Founding team on various aspects of business, including Sales, Marketing, Strategy, Operations and Product design to drive growth and success
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Coached team members on productivity strategies to accomplish challenging goals
- Interacted with customers and clients to identify business needs and requirements
- Participated in pilot tests and revised programs based on feedback and results
Enterprise Business Manager
Paytm
Mumbai, Pune, Maharashtra
01.2019 - 01.2020
- Built sustainable new partnership network & nurtured existing alliances by implementing customer engagement loyalty programs across Mumbai, Pune, ROM, & Hyderabad
- Designed, ideated and implemented growth strategies to increase market share of Paytm wallet, Paytm Cash backs & Paytm movie vouchers by carrying out online & offline marketing campaigns
- Successfully managed 3 high revenue enterprise accounts nationally, through effective client relationship management & campaign optimization through new ideas & techniques to generate monthly revenue of 2.1 million
- Project & Achievement-Ideated & led TAT (turnaround time) reduction project, decreased delivery time from 8 weeks to 3 weeks by process improvement strategies helped in retention of clients by 10%
Key Account Manager
Bharti Airtel Ltd.
Mumbai, Maharashtra
11.2015 - 03.2019
- Led Pan India service operations across 8 circles for 15 high revenue customers encompassing Banks, Pharma, Aviation & logistics sectors with team of 5 service executives & mentored 4 new hires on functional & operational nuances of telecom
- Deployed collection strategy by using segmentation, structuring & analytical model to improve early stage collections by 69% with 1.2% reduction in churn resulting in monthly saving of 16 million
- Handled customer life cycle of corporate accounts across all line of products to drive monthly revenue of 10 million
- Oversaw account management of key stakeholders, acted as point of contact, built strong relationship, monitored service levels through regular internal & external communication, customer service & customer retention Achievement: Awarded with outstanding rating for having outperformed on all key performance indicators
Key Account Manager
Tata Teleservices Ltd
Mumbai, Maharashtra
01.2014 - 01.2015
- Managed network of 330 retailers/merchants, handled inventory management & distribution of 2 crore base in retail business (B2C), improved market shares by 8% in assigned territory
- Acquired 10 new clients by locating, developing, defining, negotiating & closing business relationship
- Collaborated with marketing operations team in campaign strategy including: vertical targets, content & messaging, direct-mail & tele-marketing to improve customer retention performance by 12% Project & Achievement: Chaired team comprising CEO & COO to optimize operations and marketing processes.
Business Development Manager
olasha Retail pvt ltd
Mumbai, Maharashtra
01.2012 - 01.2014
- Led team of 12 sales executive for B2B function ensuring maximum reach by having corporate tie-ups, trade shows, industry events & conferences
- Revamped company’s website and social media accounts to improve user engagement by over 60% on Facebook, twitter & LinkedIn
- Executed above-the-line(radio, print, social) to increase brand awareness by 60% and below-the-line marketing campaigns for resulting 34% growth in direct sales
- Designed, led & implemented effective sales incentive based program to motivate sales team towards better performance & retention incentive based program for online B2C customers resulting in 20% sale growth
Education
MBA - International Business and Marketing
SCHOOL OF ECONOMICS (DAVV UNIVERSITY)
Indore, India 01.2009 - 05.2011
BSc. - Chemistry
F.G COLLEGE (KANPUR UNIVERSITY)
01.2006 - 05.2009
Skills
CRM(ORACLE) SALESFORCE HRMS ASANA GOOGLE DOCS MS EXCEL POWERPOINT
Documentation proficiency
Program leadership
Performance monitoring
Team leadership and direction
Policy and procedure improvements
Cross functional Team Builder
Project Management
Timeline
Program Manager
CASHFLO
02.2021 - 03.2022
Enterprise Business Manager
Paytm
01.2019 - 01.2020
Key Account Manager
Bharti Airtel Ltd.
11.2015 - 03.2019
Key Account Manager
Tata Teleservices Ltd
01.2014 - 01.2015
Business Development Manager
olasha Retail pvt ltd
01.2012 - 01.2014
MBA - International Business and Marketing
SCHOOL OF ECONOMICS (DAVV UNIVERSITY)
01.2009 - 05.2011
BSc. - Chemistry
F.G COLLEGE (KANPUR UNIVERSITY)
01.2006 - 05.2009