Kelly Burrowes Best
Orcutt
Summary
Medical Assistant with extensive experience at Paramedical Contracting. A healthcare professional with significant experience in patient assessment, phlebotomy, and medical documentation. Strong focus on teamwork and achieving results. Adaptable with reliable approach to changing needs. Skilled in communication, patient care, and maintaining high standards in clinical settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paramedical Examiner
Independent Contracting
09.2020 - Current
- Conducted comprehensive medical histories, vital sign measurements, and specimen collections for accurate insurance assessments.
- Observed and reported customer conditions and health incidents for comprehensive screening.
- Packaged and shipped samples to laboratory for processing.
- Maintained up-to-date knowledge of paramedical examination protocols, ensuring compliance with industry standards.
- Demonstrated exceptional attention to detail while conducting various laboratory tests for accurate results.
- Ensured patient comfort throughout the entire examination process, addressing any concerns or questions with patience and professionalism.
- Performed EKG tests on clients based on health status and medical history.
Mobile Phlebotomist
ExamOne, a Quest Diagnostics
08.2016 - 09.2020
- Organized daily work based on collection priority.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Medical Assistant
NYC Health + Hospitals
10.2014 - 06.2020
- Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
- Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered vaccinations and medications for timely delivery of essential treatments.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
- Contributed to public health, participated in health fairs and school programs to educate community on pediatric health issues.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Medical Office Assistant
Doshi Diagnostics
09.2011 - 03.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Managed a team of administrative staff, providing support and guidance for their professional development.
- Enhanced patient comfort by providing clear explanations of radiologic procedures and answering questions promptly.
Education
GED -
Kingsborough Community College
Brooklyn, NY06-2010
No Degree - Medical Assistant
Sanford–Brown
New York, NY08-2011
Skills
- Vital signs monitoring
- Professionalism and ethics
- Insurance verification
- Phlebotomy expertise
- Attention to detail
- Multitasking
- Certified in CPR/AED
- Electronic health records
- Phlebotomy technician (PT)
- Infection control protocols
- Sample and specimen collection
- Wound care assistance
Certification
- RMA - Registered Medical Assistant (AMT)
- RPT - Registered Phlebotomy Technician (AMT)
- First Aid/CPR Certified
Timeline
Paramedical Examiner
Independent Contracting
09.2020 - Current
Mobile Phlebotomist
ExamOne, a Quest Diagnostics
08.2016 - 09.2020
Medical Assistant
NYC Health + Hospitals
10.2014 - 06.2020
Medical Office Assistant
Doshi Diagnostics
09.2011 - 03.2014
GED -
Kingsborough Community College
No Degree - Medical Assistant
Sanford–Brown
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