Kannan Thukkamuthu
Toronto,Canada
Summary
Operations support professional with a strong background in business administration and technical support. Expertise in office administration, customer service, and grievance resolution. Focused on improving customer satisfaction and delivering efficient solutions in retail and IT operations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Office Administrator
India Post
Chennai, India
03.2015 - 06.2026
- Led office administration, including service order fulfillment, customer service, grievance redressal, and portal administration, while managing hardware and software installations, maintenance, and troubleshooting for IT devices.
- Resolved customer grievances and escalated service requests, ensuring timely solutions and improved customer satisfaction.
- Technical support for Production Machines and IT Devices such as Printers, PCs, Photocopiers and Kiosk devices.
- SAP Application Functional Support and User Training.
- Mentored Launching new programs, end-level users, providing detailed training on new technologies and offering technical guidance.
- Conducted public campaigns promoting postal products and services, enhancing community engagement and awareness.
Warehouse Associate
Star Office Furniture Inc
Toronto, Canada
07.2022 - 09.2022
- Executed warehouse operations by moving, dismantling, assembling, and installing office furniture and IT devices, ensuring timely onsite support.
- Operated forklifts to transport furniture and supplies across warehouse.
- Received and inspected incoming shipments for damage or discrepancies.
- Organized furniture displays and stocked items on shelves efficiently.
Animator Trainee
Kompsos Media Private Limited
Tirunelveli, India
06.2013 - 12.2013
- Delivered E-learning Videos for School Children, simplifying science and mathematical theories through engaging animations.
- Produced 2D Animation and Video Production using Adobe AfterEffects.
- Visual Effects in Animation videos using Adobe AfterEffects and Adobe Photoshop.
Content Associate
Amazon Development Centre India
Chennai, India
11.2011 - 07.2012
- Conducted quality assurance and proofreading of Kindle e-books, ensuring high standards for Amazon Kindle Reader Publishing.
- Executed content editing, proofreading, and quality audits for Kindle e-books, enhancing accuracy and readability.
- Developed engaging content for customer product descriptions and promotional materials.
- Collaborated with cross-functional teams to ensure brand consistency across platforms.
- Conducted market research to identify trends and inform content strategy decisions.
Education
Advanced Diploma - Artificial Intelligence
Centennial College
Scarborough, ON, Canada04-2024
Master of Business Administration - Finance Management
Annamalai University
Chidambaram, TN, India05-2016
Bachelor of Engineering - Computer Science Engineering
Anna University
Chennai, TN, India05-2011
Skills
- Accounting & Office Administration
- IT Support Coordination
- ERP management
- Transaction Management
- Office software
- Compliance Reporting
- Attention to detail
- Time Management
- Organizational skills
- Team coordination
- Multitasking
- Adaptability & Learning
- Retail customer service
Certification
- Worker Health and Safety Awareness, Ministry of Labour, Training and Skills Development, 02/22/24
- Cloud Computing, CANTEK, 02/02/24
Availability
Fulltime and Parttime (Open to work Any time on Monday to Friday and weekends)
Personal Information
Title: Associate | Cashier | Customer & Business services
Timeline
Warehouse Associate
Star Office Furniture Inc
07.2022 - 09.2022
Office Administrator
India Post
03.2015 - 06.2026
Animator Trainee
Kompsos Media Private Limited
06.2013 - 12.2013
Content Associate
Amazon Development Centre India
11.2011 - 07.2012
Advanced Diploma - Artificial Intelligence
Centennial College
Master of Business Administration - Finance Management
Annamalai University
Bachelor of Engineering - Computer Science Engineering
Anna University