Kanku Ngalula

To obtain a Full Time Bilingual Customer Service Position

Over 5 years of Customer Service Experience. Fluent in French and English , writing and speaking Communicate information concisely with different kinds of people in different situations Practical problem solving skills, able to analyze, understand and communicate information and ideas in order to resolve confusion and solve problems Able to respond to customer request concisely and in a timely manner by paying attention n to details and ensuring accuracy. Great sense of urgency. Able to communicate difficult and complex information to customers Flexible, adapts easily to new work environment A quick learner and able to work independently and as a member of a team. Work well under pressure, and within a given timeframe to complete important projects. Able to multi-task, hold a conversation with a customer while performing other tasks such as a transaction or type information in the system Motivated and able to work in a fast paced environment Superior professional telephone etiquette Excellent in Microsoft Office (Microsoft Word, Word Perfect, Excel),Internet Explorer, and SAP.