Kanishka Takkiar
Brampton,ON
Summary
Customer service professional with more than 5 years of experience working in call centers. Determined Loan Specialist with experience in payment scheduling, conducting reviews of credit histories and assisting customers. Possess deep understanding of loan servicing, underwriting, and processing procedures. Strengths include amazing customer service skills, keen analytical abilities, and sound judgment. Previous roles have demonstrated significant impact by improving loan processes, enhancing client relationships, and maintaining compliance standards.
Overview
8
8
years of professional experience
Work History
Immigration Case Manager
Stella's Immigration
Toronto, ON
04.2024 - Current
- Obtained and reviewed client documentation and analyzed and summarized data.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
- Oversaw and monitored status of cases through computerized case management and billing system and processed case tracking data, reports and updates in system.
- Handled telephone calls, meeting plans and conference organization requirements.
Loan Specialist/Account Executive - Payables and Receivables
Fairstone Finanacials
Brampton, Ontario
10.2023 - 03.2024
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Verified all documents provided by applicants for accuracy and completeness.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Maintained accurate records of all customer interactions related to loan processing activities.
Collections Specialist
Easy Financials
Brampton, ON
12.2022 - 04.2023
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Received payment and posted to appropriate customer accounts.
- Developed collection methods to achieve or exceed company financial goals.
- Completed skip traces on customers failing respond to collection efforts.
- Met demands of busy collections group by performing high volume of daily calls.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Senior Operations Specialist
SKIP THE DISHES
01.2021 - 11.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Trained,mentored and motivated employees to maximize team productivity.
- Collaborated with internal teams to streamline operations across product handling, training and to maintain the numbers.
Call Center Representative
Air Canada
06.2022 - 10.2022
- Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Use Air Canada’s reservation system to make new flight reservations or modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to customer inquiries
- Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances.
- Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer.
- Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.
Live Operations Specialist
Skip the dishes
Winnipeg, MB
12.2019 - 01.2021
- Taking inbounds and outbound calls to provide assistance for live and non live orders
- Dealing with some common issues such as courier delay, tablet issue, updating orders, refunding and cancelling the orders as per customer’s request
- Identify and escalate priority issues to the customer and courier team
- Resolve customer’s complaints in an efficient and courteous manner
- Go the extra mile to make sure that all stakeholders get the true Skip experience.
Administrative Assistant
Way to Success
01.2017 - 01.2019
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
Education
IMMIGRATION CASE MANAGER - Immigration
Herzing College
India, ON, Toronto04.2024
Skills
- Flexible Schedule
- Good Work Ethic
- Active Listening
- People Skills
- Critical Thinking
- Team Collaboration
- Decision Making
- Case management
- Debt collection
- Credit analysis
- Customer assistance
- Financial assessment
References
References available upon request.
Timeline
Immigration Case Manager
Stella's Immigration
04.2024 - Current
Loan Specialist/Account Executive - Payables and Receivables
Fairstone Finanacials
10.2023 - 03.2024
Collections Specialist
Easy Financials
12.2022 - 04.2023
Call Center Representative
Air Canada
06.2022 - 10.2022
Senior Operations Specialist
SKIP THE DISHES
01.2021 - 11.2022
Live Operations Specialist
Skip the dishes
12.2019 - 01.2021
Administrative Assistant
Way to Success
01.2017 - 01.2019
IMMIGRATION CASE MANAGER - Immigration
Herzing College
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