KANISHKA KANDA
Woodstock,ON
Summary
Dedicated professional with strong customer service skills. Experienced in front desk management, team oversight, and effective problem solving. Committed to enhancing guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Dispatcher
Blackhawk, Trucking
Woodstock, Ontario
01.2026 - Current
- Managed communication between drivers and clients for timely updates.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Prepared invoices for shipped products according to company policies and procedures.
Head Concierge
Centrum Concierge and Securities
Vancouver, British Columbia
03.2025 - 01.2026
- Provided exceptional guest service and addressed inquiries promptly.
- Resolved guest complaints with professionalism and efficiency.
- Ensured that all requests were handled in a timely manner.
- Coordinated with staff to ensure smooth daily operations.
- Maintained a welcoming atmosphere in the lobby area for guests.
- Managed staff scheduling and training for new hires.
- Prepared reports detailing performance metrics related to concierge services.
Front Desk Concierge
FirstService Residential
Vancouver, British Columbia
10.2023 - 10.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Greeted residents and guests with professionalism and courtesy.
- Developed strong relationships with clients through effective communication skills.
- Coordinated maintenance requests between residents and service teams efficiently.
- Monitored security cameras to ensure safety within the residential property.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
Head Concierge
CMI Concierge and Securities
Vancouver, British Columbia
10.2023 - 03.2025
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and supervised front desk staff on customer service and system usage.
- Scheduled staff shifts to maintain adequate front desk coverage at all times.
- Assisted in managing reservations using property management software effectively.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Sales Associate
The Foam Shop
Vancouver, British Columbia
02.2022 - 09.2023
- Provided product knowledge and demonstrations to enhance customer experience.
- Assisted customers in locating specific products, addressing inquiries, and providing tailored product advice.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers at entrance, delivering personalized service to enhance overall shopping experience.
- Collaborated with team members to ensure a smooth sales process.
- Executed cashier duties, processing payments, issuing receipts, and accurately handling change.
- Assisted customers in selecting foam products for various applications.
Education
Bachelor of Arts - Management
City University of Seattle
Vancouver, BC06-2023
Bachelor in Commerce - Business Accountancy
Kurukshetra University
Kurukshetra, Haryana, India05-2020
Skills
- Logistics coordination
- Route optimization
- Fleet tracking
- Incident response
- Customer service
- Microsoft Office proficiency
- Problem solving
- data entry
- Problem solving
- Team oversight
- Communication skills
- data entry
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
French
Elementary
Timeline
Dispatcher
Blackhawk, Trucking
01.2026 - Current
Head Concierge
Centrum Concierge and Securities
03.2025 - 01.2026
Front Desk Concierge
FirstService Residential
10.2023 - 10.2025
Head Concierge
CMI Concierge and Securities
10.2023 - 03.2025
Sales Associate
The Foam Shop
02.2022 - 09.2023
Bachelor of Arts - Management
City University of Seattle
Bachelor in Commerce - Business Accountancy
Kurukshetra University