Kanishka Aggarwal
Summary
Responsible Professional with excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
7
7
years of professional experience
Work History
Sales Manager
Staples
11.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Held weekly meetings with Managers and Supervisors to identify techniques to overcome sales obstacles.
- Developed and implemented comprehensive salesperson training program.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Identified opportunities for growth and collaborated with sales teams to reach sales goal.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Divisional Sales Manager
Staples
09.2021 - 10.2022
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Technical Services Manager
Staples
10.2020 - 08.2021
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
- Actively led training, mentoring and continuous development for associates.
Apprentice Jeweler
Carters Jeweler
04.2017 - 10.2020
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Fabricated pieces by hand and using specialized equipment such as Soldering Machines and Kilns.
Residential Technician
Staples
01.2018 - 09.2020
- Managing Internal computer repair tickets, hardware repairs and software repairs.
- On-Site POS, Printer - Computer Setups based on Small Networks.
- Maintained accurate records of communications, remedial actions and installation activities.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
Crew Member (Part Time )
Mc Donalds
04.2017 - 12.2018
- Worked as Part Time employee during College Days to support my education
- Won several employee of the month title for providing excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Hotel Staff Member (Part-Time )
Best Western Hotel
05.2017 - 11.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Server(Part Time)
Wings And Things
12.2016 - 04.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Junior Technical Analyst
EClerx Services
03.2016 - 11.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular , Cable.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
Post Graduation Degree - IT And Business Management
Northern Lights College
Fort St. John, BC01.2018
Bachelor in Technology - Computer Science
Eternal University
India03.2016
High School - Physics , Chemistry , Mathematics
GNMPS
India03.2012
Skills
- Professional Relationships
- Worked on Windows Server 2012 R2
- Computer Hardware , Software Repairs
- Printers and Peripherals
- Analytical Thinking
- Network Security Measures
- Skill Development
- Deployment Management
Timeline
Sales Manager
Staples
11.2022 - Current
Divisional Sales Manager
Staples
09.2021 - 10.2022
Technical Services Manager
Staples
10.2020 - 08.2021
Residential Technician
Staples
01.2018 - 09.2020
Hotel Staff Member (Part-Time )
Best Western Hotel
05.2017 - 11.2017
Apprentice Jeweler
Carters Jeweler
04.2017 - 10.2020
Crew Member (Part Time )
Mc Donalds
04.2017 - 12.2018
Server(Part Time)
Wings And Things
12.2016 - 04.2017
Junior Technical Analyst
EClerx Services
03.2016 - 11.2016
Post Graduation Degree - IT And Business Management
Northern Lights College
Bachelor in Technology - Computer Science
Eternal University
High School - Physics , Chemistry , Mathematics
GNMPS
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