Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KANISHAK GROVER

Sarnia,Canada

Summary

Customer service representative with a proven track record of developing strong customer relationships and loyalty through effective communication. Highly skilled in active listening, problem-solving, and critical thinking. Proficient in data entry and customer relations, resulting in prompt resolution of complaints and inquiries.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Worker

Summer House Café
03.2022 - 07.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Customer Service Representative

Teleperformace
03.2021 - 08.2021
  • Followed up promptly on all unresolved cases from previous shifts
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Developed strong customer relationships and loyalty through effective communication
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes
  • Handled customer complaints and inquiries in a courteous and efficient manner

Education

Amity university
Delhi, Delhi
04.2023

Skills

Customer Service

Certification

Smart Serve Ontario

Timeline

Retail Worker

Summer House Café
03.2022 - 07.2023

Customer Service Representative

Teleperformace
03.2021 - 08.2021

Amity university

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KANISHAK GROVER