KANISHAK GROVER
Sarnia,Canada
Summary
Customer service representative with a proven track record of developing strong customer relationships and loyalty through effective communication. Highly skilled in active listening, problem-solving, and critical thinking. Proficient in data entry and customer relations, resulting in prompt resolution of complaints and inquiries.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Worker
Summer House Café
Delhi
03.2022 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Customer Service Representative
Teleperformace
Delhi
03.2021 - 08.2021
- Followed up promptly on all unresolved cases from previous shifts
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Developed strong customer relationships and loyalty through effective communication
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Handled customer complaints and inquiries in a courteous and efficient manner
Education
Amity university
Delhi, Delhi04.2023
Skills
Customer Service
Active Listening
Problem-solving abilities
Data Entry
Customer Relations
Critical Thinking
Appointment Scheduling
Follow-up skills
Customer Education
Filing
Order Fulfillment
Quality Control
Certification
Smart Serve Ontario
Timeline
Retail Worker
Summer House Café
03.2022 - 07.2023
Customer Service Representative
Teleperformace
03.2021 - 08.2021
Amity university