Summary
Overview
Work History
Education
Skills
Timeline
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Kanisha Soni

Surrey,British Columbia

Summary

Cheerful Supervisor/Team member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.

Overview

4
4
years of professional experience

Work History

Team Member

Tim Hortons
10.2021 - Current
  • · Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions such as soup and sandwich station and provided backup at key times.
  • Maintained knowledge of newly launched products.
  • Engaged with customers and motivated fellow team members with a positive attitude.
  • Worked in fast-paced drive thru.
  • Regularly took temperatures of the required products and records in the Time & Temperature Log.
  • · Enhanced the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • · Maintained speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.

Supervisor

Tim Hortons
10.2020 - 09.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • · Established and managed team schedules and shift assignments
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment’s earnings to bank.
  • · Did the inventory counting and entered data, placed delivery orders.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Assigned tasks to staff to maintain organized shift and smooth operations.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Completed all the required shift documentation (e.g., records waste, manager thru, pre rush checklists etc.)
  • · Promptly executed service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
  • · Listened carefully to guests and apologizes for the experience in the case of a complaint.

Warehouse Associate

Amazon
05.2020 - 10.2020
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 45 pounds.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Education

Associate of Arts - General

Coquitlam College
Coquitlam, BC
07.2023

Skills

  • Possesses 1-year volunteer experience assuming a leadership role as a Student body in college
  • Strong interpersonal skills; presented speeches and debates
  • Proficient in organizing events and activities
  • Natural ability to connect with individuals from diverse backgrounds Efficiently worked in fast paced environments

Timeline

Team Member

Tim Hortons
10.2021 - Current

Supervisor

Tim Hortons
10.2020 - 09.2022

Warehouse Associate

Amazon
05.2020 - 10.2020

Associate of Arts - General

Coquitlam College

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Kanisha Soni