Kanimozhi Senthil

• Provided professional services and support in a dynamic work environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• High Level experience in using MS Outlook, Word, Excel and Power point.
• perform a range of general duties in the technical area as required from time to time, such as laptop distribution, administration of technical student information, asset tracking and logging etc.
• Responsible for developing test scenario by reviewing functional requirements and use case documents.
• Validation of Expected output vs Actual output in respective database tables using SQL.
• Assist with report and presentation preparation.
• Perform Data Entry
• Maintain a high level of confidentiality in all interactions.
• Strong professional written ,Answer inbound telephone calls, Effective communication, and interpersonal skills.

• Assisted with the daily operations by collecting data and putting in the appropriate folder with Laserfiche docs server and ensured customer satisfaction by following up the customer order requirements and status by email.

• Retrieved the data in the Excel worksheet, maintained files and dealt with other administrative support tasks using with Microsoft Excel and Laserfiche docs server.

• Maintained inventory by ordering office supplies using knowledge of purchasing with Microsoft Nav and perform Data Entry.

• Created purchase order, sales order, and ensured timely delivery by negotiating contract terms of agreement and pricing.

• Entered order details of vendors relating to quantities and prices into internal databases of Microsoft NA

• Processed incoming and outgoing mails both manually and electronically using outlook.

• Handled management of communication for executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Tracked customer service cases and updated service software with customer information.
• Updated account information to maintain customer records.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Handled customer inquiries and suggestions courteously and professionally.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.