KANIKA PARKER-BIRCH
Brampton,ON
Summary
Dedicated and loyal. Excellent social skills provides the best customer service. Excellent Communication and People’s Skills. Self motivated and great multitasking abilities. Very quick learner.
Overview
15
15
years of professional experience
Work History
Data Entry Specialist
Amir Quality Meats
Brampton, Ontario
06.2022 - 07.2024
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled data from source documents prior to data entry.
- Reviewed and updated account information in company computer system.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Transcribed data after verifying information to deliver projects with accuracy.
- Created and printed labels for products using a label maker.
- Edited existing labels using the label maker software.
- Assisted in training new staff members on how to use the label maker and software.
- Ensured that all labeling activities were performed in compliance with company policies and procedures.
Data Entry Clerk
Brothers Inc
Montreal, QC
10.2021 - 04.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Proofread and edited documents to correct errors.
- Exceeded quality goals to support team productivity.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed source documents to locate required data for entry.
- Identified, corrected and reported data entry errors.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Warehouse Associate
Valor Distribution
Toronto, ON
07.2019 - 09.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Website Designer
Mind Geek
Montreal , Quebec
01.2018 - 03.2018
- Performed research to answer complex questions.
- Built customer confidence by actively listening to their concerns and providing appropriate feedback.
- Processed sales transactions accurately and in a timely fashion.
- Resolved product/policy issues and shared benefits of new technology.
- Offered exceptional customer service to differentiate and promote the company brand.
- Tracked down sources of special products and services to meet customers' special needs.
- Took special orders in person and over the phone to generate revenue.
Cashier
VILLAGE DE VALUERS
Montreal, QC
06.2012 - 11.2012
- Accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Sales and inventory reports in Excel. Prepared and sold merchandise to individuals and commercial accounts.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier/Drive thru
MC DONALDS
Montreal, QC
06.2009 - 07.2012
- Sold menu items, beverages and desserts to increase restaurant profits. Responded to customer needs and resolved service issues. Recorded customer orders. Reported complaints to a member of the management team. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with clients and team.
Receptionist
I.O.S CENTER
Montreal, QC
06.2011 - 06.2012
- Customer agent resolved complaints. Processed and issued money orders for customers. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers and multiple checkout stations.Responsible for customer contact in a timely manner. Assisted in finding out-of-stock items.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Handled payment processing and provided customers with receipts and proper bills and change.
Communications Specialist
NORTHGUARD CENTER
Montreal, QC
08.2011 - 01.2012
- Managed quality communication, customer support and product representation for each client. Attended trade shows for product development training. Interacted with customers and retail buyers to follow-up on shipping statuses and orders. Responded to inquiries.
- Managed development and enforcement of organization-wide social media management standards, policies and rules of engagement.
- Monitored local and remote site weather conditions and communicated safety and reporting messages to workforce.
- Provided comprehensive writing and editing services for complex projects involving web and other media platforms.
- Edited materials for accuracy to communicate core messages and values.
Receptionist
PIZZA HUT
Montreal, QC
03.2011 - 12.2011
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses. Attention to detail and integrity. Organized weekly sales reports to track product success. Customer service and satisfaction.
- Developed client relationships and earned reputation for exceeding sales goals.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Education
Certificate - Bartending
Toronto Institute Of Bartending
Toronto, ON08.2022
College Diploma - Communications
John Abbott College
2018
HIGH SCHOOL DIPLOMA -
Lindsay Place
2013
Skills
- Team player but equally able to work alone
- Working in a very fast-paced environment
- Professional, friendly, self-motivated, Strong communication skills
- Sense of judgment
- Computer literate
- Love to move around and keep active
Accomplishments
- Recognized by peers and management for going above and beyond normal job functions.
Timeline
Data Entry Specialist
Amir Quality Meats
06.2022 - 07.2024
Data Entry Clerk
Brothers Inc
10.2021 - 04.2022
Warehouse Associate
Valor Distribution
07.2019 - 09.2021
Website Designer
Mind Geek
01.2018 - 03.2018
Cashier
VILLAGE DE VALUERS
06.2012 - 11.2012
Communications Specialist
NORTHGUARD CENTER
08.2011 - 01.2012
Receptionist
I.O.S CENTER
06.2011 - 06.2012
Receptionist
PIZZA HUT
03.2011 - 12.2011
Cashier/Drive thru
MC DONALDS
06.2009 - 07.2012
Certificate - Bartending
Toronto Institute Of Bartending
College Diploma - Communications
John Abbott College
HIGH SCHOOL DIPLOMA -
Lindsay Place
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