Kanika Makkar
Ottawa,ON
Summary
PROFESSIONAL SUMMARY
Motivated and dependable individual with experience in customer service, cash handling, and administrative support. Able to communicate effectively, manage daily responsibilities, and work well with others. Quick to learn, adaptable to new environments, and committed to maintaining a professional and positive approach to work.
Overview
1
1
Certification
4
4
years of post-secondary education
Work History
Receptionist
Touchstone Educationalists
, Punjab
- Welcomed students, parents, and visitors in a friendly and professional manner.
- Answered incoming calls and directed inquiries to the appropriate staff members.
- Scheduled appointments and maintained the reception calendar.
- Responded to general inquiries and helped visitors access the appropriate assistance.
- Supported daily administrative tasks and maintained an organized front desk.
Cashier/Supervisor
Metro
Ottawa, ON
- Process customer transactions accurately and handle cash and electronic payments responsibly.
- Assist customers with questions and concerns while maintaining a professional and respectful approach.
- Support daily front-end operations and help maintain an organized work environment.
- Assist with cashier guidance and payment procedures as required.
- Work collaboratively with team members to support efficient daily operations.
Customer Service Representative
Shell
Ottawa, Ontario
- Provided friendly and professional customer service in a fast-paced environment.
- Handled cash, debit, and credit transactions accurately.
- Responded to customer inquiries and assisted with their needs.
- Maintained a clean, organized, and welcoming environment.
- Followed workplace procedures and completed assigned responsibilities reliably.
Education
Diploma - community and justice services
Algonquin college
Ottawa, Ontario 09.2024 - 10.2026
High school - Commerce
Police Dav public school
Punjab, India 04.2022 - 04.2024
Skills
- Communication and interpersonal skills
- Active listening
- Teamwork and collaboration
- Problem-solving
- Organization and time management
- Customer service
- Empathy and patience
- Respect for diversity
- Professional boundaries
- Adaptability and reliability
- Conflict resolution
- Attention to detail
Certification
- Smart serve
- First Aid and CPR
- Vulnerable Sector Check
LANGUAGES
LANGUAGES
English: Fluent | Punjabi: Fluent | Hindi: Fluent
Timeline
Diploma - community and justice services
Algonquin college
09.2024 - 10.2026
High school - Commerce
Police Dav public school
04.2022 - 04.2024
Receptionist
Touchstone Educationalists
Cashier/Supervisor
Metro
Customer Service Representative
Shell