Kanika Kanika
Winnipeg
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
Shift Manager
KFC
07.2020 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Scheduled staff to establish adequate coverage during peak business hours.
Customer Service Representative
Rogers Communications
09.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Airport Customer Service Agent
WestJet Airlines
01.2021 - 08.2022
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Customer Care Representative
Walmart
02.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Contributed to team success, consistently achieving call center performance metrics.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON01.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Mentoring and Coaching
- Inventory Control
- Hiring and Recruiting
- MS Office
- Schedule Coordination
- Problem-Solving
Languages
English
Full Professional
Timeline
Customer Service Representative
Rogers Communications
09.2022 - 02.2024
Airport Customer Service Agent
WestJet Airlines
01.2021 - 08.2022
Shift Manager
KFC
07.2020 - Current
Customer Care Representative
Walmart
02.2019 - 05.2021
High School Diploma -
Centennial College of Applied Arts And Technology
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