Kanika Gautam
Delta
Summary
Dedicated Professional with demonstrated strength in customer service , decision making and leading the team to accomplish tasks . My Personal Mission is to ensure the safety and comfort while consistenly delivering our mission : CONNECTING BRITISH COLUMBIA PROUDLY TO THE WORLD.
Overview
7
7
years of professional experience
Work History
Manager
Bob's Hair & Beauty Bar
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Flight Attendant
InterGlobe Aviations Ltd. "Indigo Airlines"
11.2017 - 11.2022
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Education
Bachelor Of Commerce -
Jesus & Mary College
New Delhi , India05.2019
Skills
● Excellent Communication Skills
● Organized
● Team Player
● Quick Decision Making
● Patient
● Outstanding Time Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
Bob's Hair & Beauty Bar
06.2023 - Current
Senior Flight Attendant
InterGlobe Aviations Ltd. "Indigo Airlines"
11.2017 - 11.2022
Bachelor Of Commerce -
Jesus & Mary College
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