Kanika Cannon
California City
Summary
Dynamic Case Manager with expertise in crisis intervention and client advocacy at Path. Proficient in documentation management and resource coordination, fostering team collaboration and effective problem-solving. Dedicated to enhancing client outcomes through strategic assessment and support, ensuring compliance with HIPAA regulations and maintaining high care standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Path
Los Angeles
10.2022 - Current
- Facilitated communication among clients, families, caregivers, and agencies to address client needs.
- Counseled clients on community resources to effectively meet their requirements.
- Monitored client progress through consistent follow-up contacts.
- Provided crisis intervention support during emergency situations for clients.
- Collaborated with service providers to ensure continuity of care.
- Maintained accurate case records and documentation in compliance with agency guidelines.
- Managed case services including intake, assessment, advocacy, and monitoring of families.
- Assisted clients in setting achievable goals and developing actionable plans.
Participant Coordinator
LA Family Housing
North Hollywood
02.2022 - 10.2022
- Managed daily department operations, including task scheduling and duty assignment.
- Resolved customer complaints promptly while adhering to company standards.
- Monitored inventory levels and ordered supplies to ensure optimal stock availability.
- Facilitated interdepartmental communication to address issues swiftly.
- Maintained calendars for events, meetings, and deadlines.
- Delegated tasks to staff, establishing clear priorities and goals.
House Manager
Reach For The Top
Los Angeles
01.2020 - 02.2022
- Streamlined daily operations through effective system development for management.
- Organized and maintained comprehensive inventory records for supplies and equipment.
- Ensured adherence to local health and safety regulations at residence.
- Utilized strong problem-solving skills to resolve issues promptly and efficiently.
- Executed household errands and essential duties with precision.
- Maintained accurate documentation of client progress and submitted required reports.
- Coordinated recreational activities to enhance clients' social interaction skills.
- Identified community resources for post-program assistance after discharge.
Home Sales Consultant
Empire Today
Los Angeles
01.2019 - 01.2020
- Analyzed customer needs and preferences to recommend products within budget constraints.
- Developed relationships with existing and new customers to drive sales growth.
- Negotiated purchase agreements to secure optimal prices for buyers and sellers.
- Prepared reports summarizing market conditions, including housing price trends.
- Conducted market research to identify potential customers and formulate pricing strategies.
- Followed up with customers post-sale to assess satisfaction levels.
- Identified opportunities for increased sales through new product or service introductions.
- Managed customer inquiries by providing comprehensive information about available offerings.
Social and Community Service Manager
First To Serve
Los Angeles
11.2017 - 12.2019
- Responded promptly to medical emergencies within shelter, ensuring swift resolutions.
- Conducted regular inspections of living quarters to uphold cleanliness standards.
- Maintained accurate client data records using designated software programs.
- Advised staff on effective strategies for managing challenging situations involving clients.
- Performed safety checks throughout facility while on duty to mitigate hazards.
- Organized and managed donations, including clothing, food, and hygiene products for residents.
- Engaged in crisis intervention procedures to facilitate necessary hospitalizations.
- Greeted visitors upon arrival, verifying identification and assigning temporary lodging as required.
Education
Associate of Arts - Business Administration And Management
Los Angeles Trade Technical College
Los Angeles, CA06-2018
Skills
- Case management and crisis intervention
- Client advocacy and resource coordination
- Documentation management and reporting
- Client assessment and eligibility evaluation
- Team collaboration and building
- Problem solving and critical thinking
- Data entry and analysis
- Multitasking and organization
- Social work and community outreach
- HIPAA compliance and regulatory adherence
- Referral coordination and discharge planning
- Patient support and needs assessment
- Group therapy facilitation
- Conflict resolution strategies
- Customer service excellence
- Risk assessment and management
- First aid training
Affiliations
- Enjoy reading
- Exercising
- Walking th beach
Accomplishments
- Best Housing case manager
- 1st place in business project management
- Deans honor roll award Certificate
- Business License
Certification
- First Aid CPR AED
- Home Health Aid Certificate
- Retail Management Certificate
- Deans Honor Roll Certificate
- Domestic Violence Education certificate
- DPSS Civil Rights Training certificate
- Clinical Compliance Training Certificate
- ABA Training Certificate
- RBT Training certificate
- California Child Abuse Reporting Law Certificate
Languages
English
Professional
References
References available upon request.
Timeline
Case Manager
Path
10.2022 - Current
Participant Coordinator
LA Family Housing
02.2022 - 10.2022
House Manager
Reach For The Top
01.2020 - 02.2022
Home Sales Consultant
Empire Today
01.2019 - 01.2020
Social and Community Service Manager
First To Serve
11.2017 - 12.2019
Associate of Arts - Business Administration And Management
Los Angeles Trade Technical College