Kanika Narang
64 Fairfax Drive Halifax,NS
Summary
Positive, upbeat customer service brings more than three years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Specialist
HOME DEPOT
07.2021 - Current
- Assisted customers with troubleshooting technical issues related to products or services.
- Collaborated with cross-functional teams to ensure seamless delivery of services.
- Identified areas of improvement within the customer service department based on feedback from customers.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
LCBO
Mississauga, ON
07.2023 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Consulted with customers to resolve service and billing issues.
Cashier
HOME DEPOT
Mississauga, ON
05.2021 - 04.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Food Preparation Worker
FRESHI
Mississauga, ON
05.2021
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
Education
Diploma in International Business -
NORTHERN COLLEGE OF APPLIED ARTS AND TECHOLOGY
01.2023
Skills
- Special Requests
- Revenue Quotas
- Customer Service and Assistance
- Picking Merchandise
- POS Transactions
- Order and Refund Processing
- Sales Report Generation
- Administrative Duties
Languages
- English
- Hindi
Awards
- BEST CUTOMER SERVICE AWARD
- SUPER STAR AWARD
- Best Problem Solver
- Best Associate in District
References
References available upon request
Timeline
Customer Service Representative
LCBO
07.2023 - 11.2023
Customer Service Representative Specialist
HOME DEPOT
07.2021 - Current
Cashier
HOME DEPOT
05.2021 - 04.2022
Food Preparation Worker
FRESHI
05.2021
Diploma in International Business -
NORTHERN COLLEGE OF APPLIED ARTS AND TECHOLOGY
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