Kanij Fatema Rupa
Milton
Summary
A graduate with foundational knowledge in Hospitality Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Attendant
Neil Wycik Hotel
04.2024 - 08.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
Host
Distillery Restaurant Corporation
04.2022 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Host
The Shore Club
01.2023 - 07.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cook
Jimmy the Greek
01.2022 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Sales Associate
Rupa Shoe Store
01.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
GED -
Seneca College
Toronto, ON12-2022
High School Diploma -
Moulvibazar Government College
Moulvibazar, Bangladesh 01-2017
Skills
- Team coordination
- Cash handling proficiency
- Customer service
- Cash handling
- Sales expertise
- Adaptable to change
- Problem-solving
Languages
English
Full Professional
Certification
- Smart Serve
- Food Handler Certificate
- WHIMS Certificate
Timeline
Cafe Attendant
Neil Wycik Hotel
04.2024 - 08.2024
Host
The Shore Club
01.2023 - 07.2023
Host
Distillery Restaurant Corporation
04.2022 - 01.2024
Cook
Jimmy the Greek
01.2022 - 04.2022
Sales Associate
Rupa Shoe Store
01.2020 - 12.2020
GED -
Seneca College
High School Diploma -
Moulvibazar Government College
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