Kanij Fatema Rupa
Toronto,ON
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cafe Attendant
Neil Wycik Hotel
04.2024 - Current
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reduced wait times for customers by quickly processing orders and payments with accuracy.
Host
Distillery Restaurant Corporation
04.2022 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Host
The Shore Club
01.2023 - 06.2023
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Advised customers about special offerings and menu items to help drive sales.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON12.2022
High School Diploma -
Moulvibazar Government College
Moulvibazar, Bangladesh06.2017
Skills
- Team Collaboration
- Detail Oriented
- Effective Time Management
- Multitasking proficiency
- Customer Service
- Telephone reception
- Event Planning
- Exceptional communication
- Professional Appearance
Languages
English
Full Professional
Bengali
Native or Bilingual
Certification
Food Handler Certificate
Smart Serve Certificate
Timeline
Cafe Attendant
Neil Wycik Hotel
04.2024 - Current
Host
The Shore Club
01.2023 - 06.2023
Host
Distillery Restaurant Corporation
04.2022 - 01.2024
High School Diploma -
Seneca College of Applied Arts And Technology
High School Diploma -
Moulvibazar Government College
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