Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaniesha Yamamoto

11826 Colima Rd

Summary

Diligent bartender/server and sales associate with experience in bartending, mixing drinks, bussing tables, serving food, customer service and managerial knowledge. Strong computer skills in Word and Excel, telephone and communication. Looking to maintain a clean and attractive establishment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Elevance Health
10.2022 - Current
  • Trusted advisor and educator on health care related inquires
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers

Bartender

Buffalo Wild Wings
06.2017 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Call Center Representative

Debt Collection Agency
07.2015 - 02.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Bartender

Johnny Carino's
07.2013 - 10.2016
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Front Desk Agent

Avi Resort and Casino
07.2009 - 05.2012
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

High School Diploma -

Mohave High School
Bullhead City, AZ
05.2009

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Problem solving
  • Ticketing
  • De-escalation
  • Microsoft and Windows applications

Certification

  • Bartender License
  • Basic Bartenders Course Certification

Timeline

Customer Service Representative

Elevance Health
10.2022 - Current

Bartender

Buffalo Wild Wings
06.2017 - 01.2022

Call Center Representative

Debt Collection Agency
07.2015 - 02.2017

Bartender

Johnny Carino's
07.2013 - 10.2016

Front Desk Agent

Avi Resort and Casino
07.2009 - 05.2012

High School Diploma -

Mohave High School

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Kaniesha Yamamoto