KANIAV SEDDIGHI
Toronto,ON
Summary
Hospitality and operations expert facilitating guest service, coordinating event setups, and managing front-desk communications in high-traffic environments.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Operations and Sales Coordinator
Dalmend (Candle Brand)
08.2021 - Current
- Co-founded and manage a candle brand, overseeing operations and sales coordination to drive brand growth.
- Resolving customer issues with friendly, knowledgeable service, enhancing satisfaction and fostering repeat engagement.
- Coordinating client follow-up using CRM tools to ensure timely communication.
Administrative Assistant
Toronto Foot Clinic
02.2024 - 01.2026
- Supported scheduling and patient flow in a fast-paced clinic, keeping work organized under pressure.
- Assisted with patient appointment management for Toronto Foot Clinic and maintained daily schedule updates.
- Served as the first point of contact for phone, email, and in-person inquiries, improving communication between staff and visitors.
- Prepared patient charts and maintained accurate medical records.
Barista Trainer
Starbucks
01.2023 - 01.2024
- Coordinated peak hour team efforts and led group training sessions, fostering improved collaboration and consistency among staff.
- Trained team members on drink preparation, workflow, and service standards, enhancing overall service delivery in a fast-paced, customer-facing environment.
- Maintained service quality and speed while effectively communicating with customers and staff under pressure.
Table Designer
The Butler Did It
01.2022 - 01.2023
- Designed custom event concepts for The Butler Did It client presentations
- Assisted in table design and event space setup to ensure readiness for guest arrival.
- Delivered beverage service at private events to enhance guest experience.
Exhibit Assistant
Art Gallery of Ontario
11.2021 - 01.2023
- Assisted visitors with inquiries and guided them in a fast-paced gallery environment, ensuring a welcoming atmosphere.
- Engaged visitors by answering questions about exhibits and events, enhancing their gallery experience.
Visitor Experience
Royal Ontario Museum
10.2021 - 01.2023
- Managed group flow during interactive experiences, ensuring seamless visitor engagement. for interactive visitor experiences.
- Adjusted group activities to accommodate diverse sizes and needs, optimizing visitor participation.
- Conducted guided tours for visitors to enhance their experience. with clear, structured communication.
Event Coordinator
Iranian Youth Cinema Society (YCS)
Mahabad
09.2017 - 07.2020
- Coordinated youth cinema screenings, workshops, and community events for Iranian Youth Cinema Society
- Coordinated logistics, scheduling, and venue setup for film-related community events, ensuring smooth execution and participant satisfaction.
- Scheduled venue logistics, equipment setup, and program flow for film sessions
- Facilitated communication with filmmakers to ensure event collaboration, speakers, and guests for Society events
Education
Hospitality and Tourism Management
Seneca College
Toronto, ON01-2023
Skills
- Guest services and administrative coordination
- Scheduling and space management
- Effective communication and teamwork
- Conflict resolution and problem-solving
- Data organization and time optimization
- Staff onboarding and training
- Highly organized multitasking
- Relationship management
- Attention to detail
- Computer skills
- Self-starter
- Database entry
- Multi-line phone systems
Certification
- Smart Serve Certification
- ICAD Academy, Certificate of Training in Hotel and Resort Management
- Exhibition Design, Node Center for Curatorial Studies
- Environment Design, Schoolism
- Colour Psychology and Symbolism, Color Matters
Languages
English
Full Professional
Persian
Native/ Bilingual
Kurdish
Native/ Bilingual
Timeline
Administrative Assistant
Toronto Foot Clinic
02.2024 - 01.2026
Barista Trainer
Starbucks
01.2023 - 01.2024
Table Designer
The Butler Did It
01.2022 - 01.2023
Exhibit Assistant
Art Gallery of Ontario
11.2021 - 01.2023
Visitor Experience
Royal Ontario Museum
10.2021 - 01.2023
Operations and Sales Coordinator
Dalmend (Candle Brand)
08.2021 - Current
Event Coordinator
Iranian Youth Cinema Society (YCS)
09.2017 - 07.2020
Hospitality and Tourism Management
Seneca College