Kania Larochel
Kanata,On
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
21
21
years of professional experience
Work History
CUSTOMER CARE ADVISOR
Scotiabank
02.2021 - Current
- Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
- Answer customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educate customers on use of banking website and mobile app
- Answer telephone inquiries on checking and savings accounts, disputes, credit cards and lines of credit.
- Process customer transactions promptly, minimizing wait times.
- Learn about customer's financial needs, establish trust and optimize sales opportunities resulting in quality customer service.
- Recognize needs and refer to appropriate representative or line of business for cross-sell or service opportunities.
- Recommend products and services to meet customers' credit card and banking needs.
- Perform incoming customer calls to deliver high-quality solutions.
- Maintain product details and protocols to comply with contracts and disclosures.
SALES ASSOCIATE
La Senza
01.2003 - 06.2006
- Educated customers on promotions to enhance sales.
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging
Education
Certificate - Human Resources Management
Algonquin College
Ottawa, ON08.2023
High School Diploma -
École Secondaire Catholique Franco-Cité
Ottawa, ON06.2007
Skills
- Communication skills
- Conflict Resolution skills
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Organizational skills
- Decision-making skills
- Bilingual
- Typing speed 60 WPM
- Technical skills (Microsoft Outlook, Word, Excel and Microsoft PowerPoint)
Timeline
CUSTOMER CARE ADVISOR
Scotiabank
02.2021 - Current
SALES ASSOCIATE
La Senza
01.2003 - 06.2006
Certificate - Human Resources Management
Algonquin College
High School Diploma -
École Secondaire Catholique Franco-Cité
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