Kane Kim
Toronto,Canada
Summary
Results-driven supervisor with extensive experience in customer service and team leadership. Proven success in enhancing service quality and fostering staff development, leading to improved customer satisfaction and operational efficiency. Committed to maintaining a welcoming environment that aligns with brand values.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barista Manager
Water Cooler Coofee
London, Greater London
08.2025 - 05.2026
- Trained new baristas on beverage preparation techniques and customer service skills.
- Supervised staff to foster motivation and empowerment, resulting in improved service delivery.
- Enhanced team capabilities and accountability to improve service performance.
- Coordinated food and beverage services to ensure seamless operations and high customer satisfaction.
- Implemented quality control measures for beverage consistency and presentation.
- Developed a strong work team through ongoing training initiatives.
- Implemented comprehensive maintenance plans for outlets and equipment reliability.
Head Barista/Supervisor
%Arabica coffee
Hackney, Greater London
05.2024 - 08.2025
- Managed operations to ensure consistent delivery of exceptional service.
- Coordinated food and beverage services to maximize guest satisfaction.
- Led team coaching sessions focused on enhancing service performance.
- Developed strategies for effective team collaboration and growth.
- Prepared hot beverages adhering to quality and consistency guidelines.
- Handled coffee roasting responsibilities, ensuring freshness and quality control.
- Oversaw inventory management systems to maintain optimal stock levels and enhance display arrangements.
- Implemented rigorous outlet maintenance protocols to prevent operational downtime.
Front Desk Supervisor
Grizzly motor hotel
Fox Creek, AB
03.2022 - 03.2024
- Allocated rooms and issued keys, optimizing guest check-in process for enhanced satisfaction.
- Verified booking details during guest check-in to ensure accuracy.
- Responded to guest inquiries and resolved issues promptly.
- Generated room bills and processed payments promptly at check-out.
- Developed training program for new employees on hotel policies and procedures, ensuring consistent service standards.
- Oversaw recruitment, training, and management of hotel employees to elevate service levels.
- Conducted performance monitoring meetings with staff to foster continuous improvement.
Front Desk Manager
The Eastern Hotel
Jeju Seogwipo, Jeju-Do
07.2021 - 03.2022
- Oversaw recruitment, training, and management of hotel staff, facilitating performance evaluations to enhance team effectiveness.
- Evaluated employee performance regularly to uphold service standards and ensure guest satisfaction.
- Verified guest bookings upon arrival and allocated rooms with issued keys.
- Processed guest check-outs, managing payments and returning deposits accurately.
- Handled billing processes efficiently, ensuring prompt payments from guests.
- Addressed guest inquiries and requests for information promptly and professionally.
- Managed incoming phone calls from potential customers and delivered messages.
- Executed administrative duties including filing and photocopying to streamline operations.
Assistant Front Desk Manager
hotel alice and trunk
Jeju-do, Jeju-si
02.2019 - 07.2021
- Verified booking details and welcomed guests upon arrival.
- Issued room keys and allocated accommodations effectively.
- Facilitated guest check-outs, managing payments and deposit returns.
- Ensured prompt payment processing by preparing accurate room bills.
- Provided assistance and information in response to guest requests.
- Managed phone inquiries from potential customers, ensuring accurate documentation for follow-up.
- Executed administrative duties, streamlining filing and photocopying processes.
- Led recruitment, training, and performance evaluations to enhance team capabilities.
Store Manager
Vapeluv
Toronto
10.2017 - 02.2019
- Consistently met sales targets through proactive engagement and cross-selling efforts.
- Boosted revenue through targeted cross-selling initiatives during customer interactions.
- Guided customers in selecting suitable products and services based on needs assessment.
- Provided outstanding customer service by greeting patrons and responding to questions effectively.
- Executed point-of-sale transactions, operated cash registers, and balanced daily drawer totals to ensure accuracy and efficiency.
- Processed merchandise returns and refunds while ensuring a smooth transaction experience.
- Maintained organized and visually appealing sales floor to attract and engage customers.
- Updated knowledge of new offerings and company policies to enhance customer assistance.
Sales Associate
DashVapes Inc.
Toronto, CA
10.2016 - 10.2017
- Achieved monthly sales targets through strategic sales initiatives.
- Cross-sold products to enhance customer experience and drive additional revenue.
- Advise customers on products and services that best suit their needs.
- Delivered exceptional customer service by greeting customers, addressing inquiries, and ensuring high satisfaction levels.
- Operate cash registers, process point of sale purchases and balance drawers.
- Handle merchandise returns and refunds.
- Keep the sales floor clean and visually appealing.
- Learn about new products, services and company policies regularly.
Sales Associate
The class
Gangnam, Seoul
08.2014 - 09.2016
- Successfully achieved sales targets through proactive product advisement and cross-selling efforts.
- Drove revenue growth through effective cross-selling initiatives across product lines.
- Guided customers in selecting tailored products, enhancing satisfaction and loyalty.
- Provided exceptional customer service by greeting patrons and resolving inquiries.
- Managed cash register operations, including processing purchases and drawer balancing.
- Processed returns and refunds smoothly to maintain high levels of customer satisfaction.
- Acquired knowledge of new offerings and services to provide informed recommendations.
- Ensured a clean and attractive sales floor environment to engage customers effectively.
Head Barista/Supervisor
The rocky chocolate factory
Gangnam, Seoul
01.2011 - 09.2012
- Managed operations to achieve service excellence and maintain high performance standards.
- Coordinated food and beverage service to enhance guest satisfaction and streamline operations.
- Prepared and served hot beverages, contributing to overall customer satisfaction.
- Developed a cohesive work team through effective supervision and empowerment strategies.
- Resolved managerial-level issues and made strategic decisions to optimize workflow and improve service delivery.
- Executed crisis management plans to protect operations and maintain service standards during emergencies.
- Implemented maintenance plans for outlets and equipment to uphold safety and functionality.
- Maintained inventories and displays to optimize presentation and availability of products.
Barista
Viearae
Gangnam, Seoul
03.2009 - 01.2011
- Crafted and presented high-quality beverages, enhancing customer satisfaction and experience.
- Developed expert knowledge of coffee and educated clients and colleagues on coffee variety and preparation methods.
- Operated coffee grinder and brewing equipment to prepare beverages.
- Speaking and interacting with both new and regular customers.
- Maintaining a clean and sanitized working environment.
- Following health and safety guidelines.
- Regularly performing stock checks in the coffee bar and placing new orders.
- Followed recipes and presentations for food and beverage items.
- Promoted teamwork and collaboration, fostering a supportive work environment and improving team morale.
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays.
Education
HIGH SCHOOL DIPLOMA - LIBERAL ARTS
Korea Cullinary Officer College
Seoul, KR08.2015
Bakery - Secondary School
MYEONMOK HIGH SCHOOL
Seoul, KR02.2011
Skills
- Beverage preparation
- Quality control
- POS systems knowledge
- Transaction management
- Customer service
- Guest relations
- Team training
- Performance evaluation
- Product promotion
- Effective communication
- Problem solving
- Customer satisfaction
- Front desk operations
Certification
Smart Serve, 06/23, Present
Languages
- English
- Korean, Intermediate
- English, Fluent
Military Service
Sergent, Daejeon, South Korea, 10/12, 07/14
Personal Information
Willing To Relocate: Anywhere
Languages
English
Full Professional
Korean
Full Professional
Timeline
Barista Manager
Water Cooler Coofee
08.2025 - 05.2026
Head Barista/Supervisor
%Arabica coffee
05.2024 - 08.2025
Front Desk Supervisor
Grizzly motor hotel
03.2022 - 03.2024
Front Desk Manager
The Eastern Hotel
07.2021 - 03.2022
Assistant Front Desk Manager
hotel alice and trunk
02.2019 - 07.2021
Store Manager
Vapeluv
10.2017 - 02.2019
Sales Associate
DashVapes Inc.
10.2016 - 10.2017
Sales Associate
The class
08.2014 - 09.2016
Head Barista/Supervisor
The rocky chocolate factory
01.2011 - 09.2012
Barista
Viearae
03.2009 - 01.2011
HIGH SCHOOL DIPLOMA - LIBERAL ARTS
Korea Cullinary Officer College
Bakery - Secondary School
MYEONMOK HIGH SCHOOL