Kandie Bernat

• Handled equipment, chemicals, and materials properly and with caution.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Emptied trashcans and transported waste to collection areas.

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Managed friendly and professional customer interactions.
• Answered customers' questions regarding products, prices, and availability.

• Managed multiple online sales channels for optimal revenue generation and market reach.
• Boosted online sales by developing and implementing effective internet marketing strategies.
• Increased customer satisfaction with timely response to inquiries and providing accurate product information.
• Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

• Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
• Coordinated responses and resources to handle special client requests.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

Identify customers’ needs and recommend valuable products

· Sell spare and replacement parts

· Answer customer inquiries and advise on the use and appropriateness of goods or parts

· Handle cash transactions

· Pick and package customers’ orders in a safe and efficient manner

· Adhere to company safety policies

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Expanded customer base through cold calling, networking, and relationship building.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Consulted with businesses to supply accurate product and service information.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Utilized social media platforms to engage with potential customers and build brand awareness.
• Exceeded sales targets through effective planning and goal setting.
• Participated in trade shows and conferences to network and generate leads.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.

• Handling incoming calls, inquiries, requests
• Develop integrated product solution referring to customer specific requests
• Quotation creation / follow-up / tracking
• Advice Customers regarding order delivery status, products, marketing materials etc.
• Solution for product requests (integral)
• Entering transactions and processes
• Handling outbound calls to customers to clarify order requirements when necessary
• Contract review (to understand any specific terms and conditions agreed with a customer)
• Answering order related questions
• Providing Customers with the information regarding delivery times
• Order Acknowledgment
• Support the pricing process, where required
• Responsibility for accuracy of customer master data (ship to, bill to, name etc.)
• Order status
• Preparation for invoice readiness
• Efficient and effective resolution of customer issues or inquiries.
• Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries
• Coordination of the ordering and delivery processes
• Handling returns and credit notes
• Handling customer complaints (including warranty claims)
• Accounts receivables – overdue invoices – contact customers to check what needs to be done
• Internal communication to Front End Logistic, Finance, Customer Support or other functional areas to clarify all doubts regarding the offer/project/product
• Quality Field Actions communication and coordination with affected customers
• Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)
• Act as a professional and pro-active contact person for Customers
• Maintain good business relations with Customers
• Communication with Channel Partners, sending important information about promotions, issues, quality actions
• miscellaneous (e.g. supporting audits, inventory)
• participation in projects