KANDICE ZENG
Arcadia
Summary
Retail professional with proven track record of driving operational excellence and team performance. Possesses deep experience in managing store operations, merchandising, and customer relations. Known for fostering collaborative environments and adaptable to dynamic retail landscapes, ensuring consistent results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Banker
Citibank
05.2024 - Current
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts and signing up for new services.
Beauty Consultant
Nature Collection
01.2020 - 07.2020
- Recommended appropriate products to meet customers' individual needs.
- Evaluate customers' skin to determine unique conditions and skin type.
- Suggested personalized skin care routines for clients.
Sales Associate
Kate Spade
04.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Group Leader
P2P Charity Event in China
06.2017 - 06.2019
- Build a library for villagers in countryside
- Interview villagers to make decision on petty loan's allocation
- assisted villagers sell products on online Wechat store
- Visited villagers' Goji berry factory and did research on it
- Taught kids in village English
- Donated books to village library and stationers to kids
Teacher's Assistant
Confucius Chinese School
05.2018 - 05.2019
- Graded assignments and tests and documented result into filing systems
- Taught kids how to communicate in Chinese
- Coached dancing skills in class every weekend
- Studies multitasking skills
Education
Master of Arts - Public Policy
University of Southern California
Los Angeles, CA05-2025
Bachelor of Arts - Business Language And Culture
Arizona State University
Tempe, AZ05-2022
Skills
- Branch operations
- Cash handling proficiency
- Customer needs assessment
- Computer Proficiency and Microsoft Office
- Engaging with diverse customers
- Teamwork and collaboration
- Verbal and written communication
Certification
ABRSM GRADE 6 PIANO PERFORMANCE
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Universal Banker
Citibank
05.2024 - Current
Beauty Consultant
Nature Collection
01.2020 - 07.2020
Sales Associate
Kate Spade
04.2019 - 09.2019
Teacher's Assistant
Confucius Chinese School
05.2018 - 05.2019
Group Leader
P2P Charity Event in China
06.2017 - 06.2019
Master of Arts - Public Policy
University of Southern California
Bachelor of Arts - Business Language And Culture
Arizona State University
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